Terminating an employee account within the myHSA system is a straightforward and efficient process right steps. Whether the termination is planned with a run off period or needs to be immediate, the process can be managed directly through the employee's profile settings. Here’s a step-by-step guide to help you through the process:
1. Navigate to the Employee Profile:
Begin by navigating to the Employees tab in your Plan Administrator or Advisor portal. This tab typically contains a list of all Employees enrolled in the HSA program under your company.
2. Find the employee and click on their name. In their profile, you'll find a list of additional actions at the bottom of the page:
3. Enter the Termination Date and run-off period.
Specify the termination date and any applicable run-off period during which the employee can still access the account before it is fully deactivated.
Immediate Termination: If you need to terminate the Employee’s account immediately, you can simple type a 0 day run-off period. This action will immediately deactivate the Employee’s account as of midnight on the termination date.
Termination with a run-off period: Companies have full control over how long an employee can access their account after a termination. myHSA does not have a system-wide policy on termination run-off timelines. The system will give the employee until the end of the run-off period to finish submitting outstanding claims with a service date prior to the set termination date. After the run-off period elapses, the employee is automatically deleted from the system.
What happens to a claim after an employee account is deleted?
Approved: If the claim is approved it will pay out the following Wednesday or Friday after approval.
Pending: If the claim is pending, it will be deleted when the employee account is deleted.
Employees are not notified when their accounts are terminated. If they try to log in after the deletion, they will get a notification pop-up that the username has not been found. It is important that the employer is clear with the employee about the terms of their termination. If an employee reaches out to myHSA support to ask about a terminated account, myHSA will direct them to their Plan Administrator.
Questions? Reach out to support@getmyhsa.com or start a live chat! We'd be happy to help.