Encountering the "No Balance Available" error while submitting a claim can be confusing, but here’s a step-by-step guide to troubleshoot and resolve this issue effectively:
Double Check Your Available Balance on Your Dashboard
Navigate to your dashboard.
Verify that you have sufficient funds in the account you're trying to use.
Sometimes, the balance might be lower than you expected, or recent claims will have pulled from the balance.
Verify the Service Date is Within the Correct Benefit Year
Ensure the service date of the claim falls within the benefit year displayed on your dashboard.
Different benefit years have separate balances, and claims can only be processed if they align with the correct year.
Confirm the Category of Your Claim Matches the Account with a Balance
Check that the type of claim you are submitting corresponds to an account with available funds.
For instance, if you are submitting a Wellness Spending Account (WSA) claim, make sure it is under the WSA category and says it's taxable, not the Health Spending Account (HSA).
Mismatched categories will not draw from the correct balance, resulting in the error.
If the above steps do not resolve the issue, or if you need further clarification, reach out for support. Utilize the live chat feature on our platform for immediate assistance. Alternatively, email our support team at support@getmyhsa.com for help.