If you're using your Health Spending Account (HSA) or Wellness Spending Account (WSA), it's important to understand how the reimbursement process works. Since our accounts are based on reimbursement, we need to ensure that all claims meet certain criteria. Here’s a quick guide on how this process works.
Reimbursement Basics
Since our HSA and WSA are designed to reimburse you for out-of-pocket expenses, we require proof that:
The Expense Was Paid Out of Pocket: You must provide evidence that you have paid for the service or item yourself.
The Service Was Attended: We need confirmation that the service was actually received or the item was purchased. This can be a service receipt showing a date in the past. It cannot show a future date.
Prepayments Are Not Eligible
Please note that prepayments for services or items that have not yet been received or attended are not eligible for reimbursement.
Required Documentation
To ensure your claim is processed smoothly, here’s what you need to provide:
Receipts: Detailed receipts showing the date of purchase or service, the amount paid, and the service provider or store.
Proof of Payment: Documentation that shows you paid out of pocket. This can be a credit card statement, a bank statement, or a receipt indicating the method of payment (e.g., cash, card).
Service Confirmation: For services (such as medical treatments or wellness activities), proof that the service was attended. This might include appointment confirmations, attendance records, or service completion notes.
How to Submit a Claim
Log into Your Account: Access your myHSA or myWSA account at myhsaaccess.com
Upload Documents: Submit the necessary receipts, proof of payment, and service confirmations.
Provide Details: Fill in any additional details required for the claim, such as the date of service and the total amount paid.
Submit Your Claim: Once everything is filled out and uploaded, submit your claim for review.
Why Proof is Necessary
Requiring proof of payment and service attendance ensures that:
Validity: The expenses are legitimate and did take place.
Compliance: We maintain compliance with the plan design.
Need Assistance?
If you have any questions or need further support with your claim, don’t hesitate to reach out to us via live chat or email at support@getmyhsa.com. We’re here to help make the process as seamless as possible.
Here’s to your health and financial peace of mind!