Can I Submit a Claim by Mail?
myHSA provides a seamless digital experience, whether you prefer using the app on your mobile device or the desktop version. Please note that we are a paperless company and do not accept claims submitted by mail.
If you need assistance using the digital platform, you can reach out to your Plan Admin, who can submit the claim on your behalf.
Using the myHSA App:
Click the "Plus" Icon: Open the myHSA app and locate the plus icon at the bottom of your screen.
Attach Receipts: Capture the receipts by either adding existing files or using the in-app camera to snap pictures of your receipts. Make sure your permissions are on in your settings so that the App can access your gallery and camera.
Select Claim Details: Choose the claimant, category, and subcategory that best fit your expense. If uncertain about the category, you can open a live chat for quick assistance. If you do select the incorrect category, don't sweat it! Our adjudicators will move the claim to the correct category if it is eligible. Just pick which one you think is best.
Enter Claim Amount: Input the specific amount you're seeking reimbursement for. Remember, if it's a claim after using insurance, only include the portion to be reimbursed. Ensure you attach the insurer's statement (Explanation of Benefits) displaying their payment details.
Submit: Once all details are accurately entered, click the submit button. Voila! Your claim is on its way for processing.
Utilizing the Desktop Version:
Access "Make a Claim": Log in to your myHSA account on the desktop and navigate to the "Make a Claim" section.
Attach Receipts: Similar to the app, attach receipts by adding files or using the camera function to upload images. If you are submitting more than one service in one claim, you can follow the link below to an article on how to submit a claim with more than one service!
Specify Claim Details: Choose the claimant, category, and subcategory that align with your expense. If in doubt, open a live chat and we can help you out in real time with your claim!
Enter Claim Amount: Input the reimbursement amount you are seeking! If it's a claim you already submitted a portion to insurance, make sure you only enter the amount outstanding that you haven't been reimbursed and attach the insurer's statement displaying their Explanation of Benefits.
Submit: Once all information is accurately filled in, hit the submit button to initiate the claim process. Your claim will go to our adjudication queue and be assessed as quickly as possible, usually within 1-3 days.
FAQs about Making Claims:
Q: How can I submit a claim?
A: All claims must be submitted digitally through our App or Desktop platform. We do not accept paper claims. If you need assistance, please contact your Plan Admin who can submit the claim on your behalf.
Q: Is there a limit to the number of attachments I can include with my claim?
A: Yes, each claim has a limit of 5 attachments. However, each attachment can contain multiple pages or receipts as needed.
Q: What if I need to submit more than 5 attachments for a single claim?
A: If you need to submit a claim with more than 5 attachments, please use the "Multiple Allowable" category.
Q: How long does it take for a claim to be processed?
A: Claims typically take 1-3 days to adjudicate.
Q: When will I receive reimbursement for my approved claim?
A: Reimbursements are processed on the Wednesday or Friday following claim approval.
Q: What if I need help with my claim or have questions?
A: We're here to help! If you have any questions or need assistance with your claims, please don't hesitate to contact us. We want to approve your claims and will support your success.
Q: Is it hard to get a claim approved?
A: Not at all! We are on your team and want to approve your claims. Our goal is to help you succeed in submitting successful claims.
Q: Can I appeal a claim decision after it's been adjudicated?
A: Our claims are adjudicated by humans, so errors can happen. If you have a question or concern with your claim outcome, we invite you to start a live chat so that we can get to the bottom of it for you! We cannot guarantee a change in status, but we will try our best to explain to you how to get your claims approved in the future.
If you have any questions along the way, our live chat support is just a click away! You can open a live chat in the bottom right-hand corner of any myHSA page.