After you submit a claim, you might be eager to see what the status is as it moves through the phases of adjudication, approval, and reimbursement. When you check on your claim in your "View Claims" tab, you will be able to follow along using the claim status. Understanding these statuses is crucial for staying informed about the progress of your claims. Let's break down what each status indicates:
1. Pending
Definition: This status indicates that your claim is in line for adjudication. It takes 1-3 days for claims to be adjudicated by myHSA. If it's taking longer than that, please reach out to our support team at support@getmyhsa.com or via live chat!
Pending with a Question Mark: Is your claim pending with a question mark floating next to it? That means that an adjudicator has reviewed the claim, but they require additional information before they can approve it. You can click "Edit" beside the claim to see and provide the specific requirements.
While in the "Pending" stage, you can still make edits or cancel the claim if necessary.
2. Approved
A claim marked as "Approved" has been thoroughly reviewed by one of our adjudicators, and accepted for reimbursement. It's set to pay out on the following Wednesday or Friday, whichever comes first.
3. Paid
This status signifies that the claim has been successfully processed and the payment has been made. Please note that once a claim switches to "PAID" it can take a few hours, or even overnight, to show in your account (depending on your bank). If the Estimated Deposit date in your "View Claims" tab shows as todays date, rest assured, it's on it's way!
If the estimated deposit date has elapsed and you still don't see reimbursement in your account, please reach out to myHSA via live chat or support@getmyhsa.com and we'll get to the bottom of it for you as soon as possible!
4. Denied
If your claim is marked as "Denied," it means it wasn't approved for payment.
Adjudicators usually leave a note explaining why the claim wasn't approved and what additional information is required. If you obtain the necessary information, you can resubmit denied claims at a later time.
If you've checked the estimated deposit date and your bank statement but haven't received the reimbursement, don't hesitate to contact our support team at support@getmyhsa.com. We're here to assist you in resolving any issues or clarifying uncertainties regarding your claims.