Overview
Logiwa IO now asks Shopify for the Read all orders permission. Without it, Shopify only lets apps see orders from the last 60 days. Your existing connection keeps working as it does today without this update. You only need it if your store was connected to Logiwa IO with the Public App before November 12, 2026 and you want to download and fulfill orders older than 60 days. In that case, approve the new permission once. It takes about a minute and does not change your existing store connection or its settings.
I’m connecting a new Shopify store. Do I need to follow this guide?
No. This guide is only for Public App connections created before November 12, 2026. Connections created on or after that date already include the Read all orders permission, because you approve the latest permissions when you connect.
When to Use It
Use this guide when:
Your Shopify store is already connected to Logiwa IO through the Public App.
You need Logiwa IO to download orders older than 60 days.
The Logiwa team has asked you to update your Shopify permissions.
Prerequisites
A Logiwa IO user that has access to Channel Integrations Screen.
Access to the Shopify admin as the store owner, or as a user allowed to manage apps.
💡 Log in to Shopify in the same browser before you start.
Step-by-Step Instructions
Part 1: Approve the new permission
In Logiwa IO, go to Channel Integrations and open Shopify. The Shopify Connection List opens.
Click Connect Store in the top-right corner, just as you would for a new store.
In the Connect Store pop-up, select Public App, choose the Client your existing Shopify connection uses, and click Connect to Shopify.
Shopify opens in a new tab and shows the Update data access screen with View orders → All orders. Click Update.
You return to Logiwa IO and the Connect Store drawer opens on the right.
⚠️ Important: do not continue in this drawer. Do not fill in any fields or click Next. Doing so creates a second, duplicate connection for the same store.
Close the drawer with the X in its top-right corner.
Delete the extra record. Closing the drawer leaves a new row in the Shopify Connection List for the same store, with status Token Created and connection Deactivated. Click the ••• menu at the end of that row and select Delete.
⚠️ Only delete the new row with status Token Created and connection Deactivated. Do not delete your existing connection with status Completed and connection Activated.
That's it. Your existing connection now has the new permission. You don't need to edit, re-save or reconnect it.
Part 2: Check that it works (optional)
In Shopify, find an order created more than 60 days ago and copy its order ID.
In Logiwa IO, go to Integrations → Channel Logs → Channel Methods.
Find the Download Orders row for your Shopify store, click the arrow next to Run and select Run With Order ID. Enter the order ID, click Add, then click Run.
Confirm the order appears in Logiwa IO.
Common Questions & Edge Cases
Will this create a new store connection?
A temporary record is created when you close the drawer. Delete it as described above. Your existing connection is not affected.
I accidentally continued in the drawer and completed a new connection. What should I do?
Deactivate the accidentally created setup and all the services from both General and Configuration tabs.
Do I have to do this for each Shopify store?
Yes. You need to repeat it for each Shopify store that was connected to Logiwa IO with the Public App before November 12, 2026.
My store was connected with a Custom App or access token. Does this apply to me?
No. This guide only applies to Public App connections.
Shopify didn't show the Update data access screen.
Your store may already have the permission. Still delete the extra record, then run the test to make sure.