Overview
RepeatMD powers your practice’s Patient App and payment processing, but your clinic or med spa authorizes refunds for charges that originated with them. Contact your practice first with transaction details. After they initiate the refund in the Admin Panel, funds typically return to your original payment method within 5 to 7 business days.
This article is for patients using the Patient App.
Before You Start
Gather your order date, amount, and payment method from Wallet > Order History.
Refunds for membership renewals may follow billing-cycle rules. Cancellation stops future charges but may not reverse the current period.
For product returns (shipped SkinDrop or in-office pickup), see Request a product return (Patient App).
Why It Matters
Starting with your practice speeds up review because they can confirm what was purchased, whether services were delivered, and whether a promotion or membership term applies.
How It Works
Who approves refunds: Your practice reviews the charge and initiates the refund from the Admin Panel when appropriate. RepeatMD does not issue refunds without practice authorization.
Common scenarios:
Incorrect charge: Practice verifies the error and issues a full or partial refund.
Membership after cancellation: Cancellations usually take effect at the next billing date. Charges during the active period may still apply under your membership terms. Ask your practice to review edge cases.
Missed promotion or discount: Practice may honor the promotion or issue an adjustment before processing a refund.
Unfulfilled service or product: Practice confirms delivery status and approves the refund if warranted.
After approval: Refunds post to your original card or Affirm loan per your payment method. Timing depends on your bank or lender.
Step-by-Step Instructions
Request a refund
Open the Patient App and go to Wallet > Order History.
Note the transaction date, amount, and item purchased.
Contact your practice (phone, email, or in-office) and explain the issue.
Ask them to review and initiate a refund if approved.
If you or your practice need RepeatMD support to complete processing, email support@repeatmd.com with transaction details.
Best Practices and Pro Tips
Contact your practice first for fastest resolution.
Include screenshots of the charge and order confirmation when emailing your clinic.
Allow 5 to 7 business days after approval for the refund to appear on your statement.
Common Mistakes and FAQs
Q: I was charged after canceling my membership. Can I get a refund?
A: Membership cancellations typically take effect at the next billing cycle. Charges during the active period may be expected under your terms. Ask your practice to review your specific situation.
Q: Can RepeatMD refund me directly?
A: RepeatMD support can help once your practice authorizes the refund. The practice must initiate or approve the request first.
Q: How do refunds work for Affirm purchases?
A: Your practice initiates the refund the same way. Affirm adjusts your loan balance per Affirm’s policies. See Finance a purchase with Affirm (Patient App).
Next Steps and Support
Need help? Email support@repeatmd.com.