This article outlines the steps to set up an inbound AI voice agent, ensuring it can receive calls effectively.
Key Steps
1. Assign a Dedicated Phone Number
Go to the upper right corner of the interface.
Navigate to the 'Integrations' section.
Purchase a dedicated phone number for your agent, ensuring it has an area code.
Confirm the purchase and wait for the status to change from 'pending' to 'active'.
Ensure the number is enabled for both inbound and outbound calls.
2. Create a New Agent
Navigate to the 'Agents' section.
Click on 'Create New Agent'.
Name the agent (e.g., 'Kenny').
Select 'My Own Phone Number' and choose the number you just purchased.
3. Configure Agent Settings
Click on the newly created agent.
Set up parameters such as language, voice, and fine-tune the prompt.
Ensure the dedicated phone number is connected to the agent.
4. Publish the Agent
Click on 'Publish' to activate the agent.
The agent will now be able to receive phone calls and respond accordingly.
5. Attach a Number to an Existing Agent (if needed)
If you need to attach a number to an already created agent, go to the 'Advanced' section.
Select the appropriate number to connect it to the agent.
6. Verify Phone Number Connection
Return to the 'Phone Numbers' section.
Check which phone number is connected to each agent to ensure proper setup.
Cautionary Notes
Each inbound agent must have a dedicated phone number to avoid confusion and ensure proper call handling.
Double-check that the number is active before publishing the agent.
Tips for Efficiency
Consider purchasing multiple numbers in advance if you plan to create multiple agents.
Regularly review agent settings and phone number connections to maintain optimal performance.