Key Metrics
1. Time Saved
Represents the total hours of calls handled by your AI agents.
Shows how much manual dialing time your team has saved thanks to automation.
2. Appointments Booked
Total number of appointments successfully scheduled by the AI agent.
3. Successful Transfers
Number of calls successfully transferred to a human agent or another workflow.
4. Average Call Time
The mean duration of AI-handled dialls, giving insights into efficiency.
Overview Graph
The dashboard provides a visual summary of your agent’s activity over time:
1. Dials
Total number of calls made by the AI agent.
2. No Answer (%)
Percentage of calls where there was no pickup.
3. Pickups (%)
Percentage of calls answered by the recipient.
Note: The No Answer (%) and Pickups (%) do not add up to 100% because calls under 20 seconds are ignored.
4. Outcomes (%)
Percentage of conversations (answered) that resulted in an appointment booked, a call transfer, or a general positive outcome.
Recent Outcomes Graph
You can listen to recent conversations that resulted in a positive outcome directly in the dashboard to review agent performance.
This allows you to analyze conversations and follow up immediately.
Monthly Distribution
The dashboard also shows the distribution of dials and minutes used over the month.
This helps track agent activity and call volume.
Tips for Using the Dashboard
Focus on time saved and appointments booked to measure overall efficiency.
Review successful transfers to ensure smooth handoffs to human agents.
Use the monthly distribution graph to identify peak calling times or trends in call outcomes.
Listening to positive outcomes can help refine scripts, prompts, and agent behavior.