Billing and Account Info
Get help for account issues including adding payment information as well as changing your email/password
17 articles
How do I log back into my account?
How do I change my password?
How to Update Your Email, Phone Number, or Login Information
How to add my payment information?
I moved to a new state. How can I update my documents?
Why is my name showing up as a string of numbers and letters?
Is there a renewal fee?
Why are my documents locked?
What is the "My Files" section?
How do I upload my signed documents?
Can I access my documents at any time?
How do I print my documents?
Why am I unable to download my documents?
What documents should I have notarized?
How do I delete my documents?
How do I delete a folder in "My Files"?
If I accidentally delete a document or an entire folder, can I get it back?