Updated 2FA Login Process
This morning, we released a solution designed to enhance security for our nonprofit customers; you now may be required to authenticate while logging in via a two-factor authentication (2FA) process.
If an admin not logged into Donor Management, Fundraising Pages, or Auctions within the last thirty (30) days, that admin will be asked to enter a code that will be automatically emailed to them in order to complete the login process.
If an admin is logging into their fundraising tools from a device they've never logged in from before (like a new computer, or an office tablet), that admin will also be asked to enter a code that will be automatically emailed to them in order to proceed.
That code can only be emailed to an admin - it cannot be texted or provided by the Support Team. If you do run into any issues with this new 2FA process, please reach out to our Support Team for further assistance.