What is the Ideas Portal?
The Ideas Portal is a location within your Donor Management system that allows you to share feedback on our products and their functionality, submit fresh ideas on how we can improve our products and processes, and vote on existing ideas that you’d like to see included in our system moving forward.
How do I access the Ideas Portal?
You can access the Ideas Portal from within Donor Management directly!
Simply click on the “Help” button towards the top-right corner of the screen, and click on the “Submit an Idea!” option from the drop-down menu.
What type of feedback should be submitted through the Ideas Portal?
The portal lets you and your nonprofit communicate directly with our Product Team on improvements you’d like to see – and subscribe to receive updates on ideas that you’re most interested in. This lets our team have a better understanding of your nonprofit’s needs and helps to drive our innovation to address those needs in the future.
What should I include in my feedback submission?
We recommend being brief, but specific. An example of a great suggestion would be something like “Add Volunteer Admin Role for Use with Auctions,” or “Add A Saved Filter for Soft Credited Donations.”
You can also include additional details (such as how your organization would use this feature, or what you are currently using as an alternative solution) in the description for further clarity.
How do I “vote” on an existing idea in the portal?
On each idea on the Ideas Portal Dashboard (and within each individual “idea”), you should see a “VOTE” button that you can click on to “upvote” an existing idea.
Can I “vote” more than once on the same idea?
No, you can only vote once on each idea, since your vote is tied to the email account you use to log into your Bonterra products.
You can, however, have your colleagues who have access to the system vote on issues that may be important to your organization as a whole!
How do I add an idea I don’t already see in the portal?
If you’ve used the “Search all Ideas” option at the top-right hand corner of the portal and you don’t see your idea or suggestion, you can easily add your own!
Just click on the purple “Add a New Idea” button on the left-hand side of your screen.
How can I subscribe to an idea (or ideas) I want to hear more about in the future?
On each individual “idea,” you can click on the “Subscribe” button in the top right corner to sign up for email updates on that idea. You’ll then get emails when the Product Team adds comments or changes the status to that idea.
What happens if an idea that I submit cannot be pursued or accommodated?
There are a variety of reasons why a great idea that you’ve submitted can’t be pursued by our Product Team moving forward.
If this is the case, the Product Team will provide an update to everyone who subscribed to that suggestion, and explain why they may not be able to move forward with this request.
NOTE: We ask that you not re-submit the same idea in the portal after the Product Team has provided this type of update, to avoid any future confusion.
How long does it take/how many votes does it require for an idea to be reviewed by Network for Good’s Product Team?
There is no set number of votes required, nor a set time frame that must pass, for the Product Team to review an idea submitted through the portal.
The Product Team continually reviews submissions and the comments/votes left on ideas, and will move forward with a substantive update as soon as they’re able to provide that information to interested nonprofits.
What if I have already submitted an idea or suggestion previously to the Network for Good’s Support Team?
If you have previously submitted an idea or suggestion to our Support Team and have not received any update since, you are welcome to search for that idea in our Ideas Portal and submit it if it has not already been suggested.
Can we still provide ideas or suggestions through email or the in-app messenger?
We strongly recommend that you use the Ideas Portal to submit any suggestions or feedback, as this allows you to vote on issues directly that impact your organization and subscribe to automatic updates on those issues.
The Ideas Portal is designed as a place for our customers. As such, we encourage you to submit your feedback and participate in the discussion there
If you need assistance in submitting a new idea, the Support Team will be happy to walk you through how to do so, but the request will need to be submitted through the Ideas Portal by a member of your organization.