Getting Product Support Assistance
Need some additional product-specific help? Our Support team is available on weekdays (Monday - Friday), 8am-7pm Eastern Time, for any questions or concerns you might have!
Here's how to get in touch with our team:
Log into your software, and send us an in-app message.
Click the blue dot in the bottom right corner of Donor Management (or Fundraising Pages!) to send us a question using the in-app messaging tool. This is the quickest way to get in touch with support, with members of the team typically replying within the hour.
To send us a message, click "new conversation," or select "see previous" to review past conversations you've had with our Support team.
Sign up for one of our virtual trainings.
We have pre-recorded and live sessions to help you get started with your software or do in-depth on specific features, and we always leave time for Q&A at the end of each session.
Send us an email.
You can always send our team an email at success@networkforgood.com. We recommend including your name, the name of your organization, and your EIN when reaching out. We will typically get back to you within 1-2 business days if you choose this option.
Give us a call.
You can reach us at 202-800-0467, during our regularly scheduled hours.
Wait times for phone calls may vary, so unfortunately, a time estimate can't be given.
For All Other Inquiries...
For all other inquiries, including questions related to billing, sales, or account management- please visit Support.