What's a Notification?
A notification is a message you send to a waiting guest.
As of now, NextMe only supports SMS text notifications. If you are on a paid plan, you can customize the content of these text notifications as you see fit.
Customizing Your Notifications
Head to the Notifications page.
Edit the content of your messages. You can use variables to send dynamic content in your messages. Type "@" to choose from a list of available variables and insert them into your messages. The following variables are available for use: {{businessName}}, {{locationName}}, {{queueName}}, {{vwrLink}}, {{waitTime}}, {{gracePeriod}}, {{bookingDateTime}}, {{referenceID}}, and {{guestFirstName}}.
Initial SMS Message - This is the message a guest receives when they join the wait to confirm they're in line. If you're using our Virtual Waiting Room feature, you need to explicitly include {{vwrLink}} in the body of the text to link your guests to the VWR.
Getting Close Message - this is the option to automatically send a message to guests when they are nearing the front of the line! This "Getting Close" message can be used to improve operational efficiency by giving guests a heads up to start making their way back. Less time spent waiting on guests to return = more guests served 💪
Once enabled, you can customize the default message content and edit the "Getting Close Position" which determines which position in line should trigger the message. By default, the message is sent when a guest reaches 3rd in line.
Ready SMS Message - This is the message a guest receives when their service is ready. Guests can respond "1" or "9" to this message to cancel or confirm that they're coming back.
Note that you can send the Ready message multiple times by clicking the Notify action - you will see a number next to the Notified status indicating the number of times they've been notified.
Update your Grace Period. This is the amount of time a guest has to return to your business once they've been notified. This is only for your information and the guest will not be removed from the waitlist automatically.
Follow Up SMS Message - This is an optional message you can program to send automatically to your customers after they've completed their wait. Many businesses use it as a great marketing or customer service opportunity (i.e. sending a follow up link about a future promo your customer can redeem, or sending a follow up link to a survey)
Follow Up Threshold - This is the amount of time after your customer has been serviced (in hours) before the follow up message is sent. This is based on when the guest was moved to the "In Service" state and will not send to guests who cancel.
*Note: this feature is accessible on the Business Plan or higher.
Click the Save button in the bottom right to save your changes.
*Upgrade to a paid plan in order to customize your notifications.