What's a Notification?
A notification is a message you send to a waiting guest.
As of now, NextMe only supports SMS text notifications. If you are on a paid plan, you can customize the content of these text notifications as you see fit.
Customizing Your Notifications
Upgrade to a Paid Plan to customize your notifications.
Head to the Notifications page.
Edit the content of your messages. You can use variables to send dynamic content in your messages. Type "@" to choose from a list of available variables and insert them into your messages. The following variables are available for use: {{businessName}}, {{locationName}}, {{queueName}}, {{vwrLink}}, {{waitTime}}, {{gracePeriod}}, {{bookingDateTime}}, {{referenceID}}, and {{guestFirstName}}.
Initial Message - The message a guest receives when they join the wait to confirm they're in line. If you're using our Virtual Waiting Room feature, you need to explicitly include {{vwrLink}} in the body of this message to link your guests to the VWR.
Getting Close Message - An optional message that is automatically sent to guests when they are nearing the front of the line. This "Getting Close" message can be used to improve operational efficiency by giving guests a heads up to start making their way back.
Getting Close Position - By default, the Getting Close Message is sent when a guest reaches 3rd in line. You can customize this by changing the position value to something other than 3.
Ready Message - The message a guest receives when you click "Notify" on a guest to let them know you're ready for them. Guests can respond "1" or "9" to this message to cancel or confirm that they're coming back. Note that you can send the Ready message multiple times by clicking the Notify action - you will see a number next to the Notified status indicating the number of times they've been notified.
Grace Period - This is the amount of time a guest has to return to your business once they've been notified. This is only for your information and the guest will not be removed from the waitlist automatically.
Follow Up Message - An optional message that is automatically sent after a guest has completed their service. Many businesses use this as a marketing or customer service opportunity (i.e. gathering reviews, sending promos for their next service, conducting surveys, etc.). This message type is only available on the Business Plan or higher.
Follow Up Threshold - This is the amount of time (in hours) after your guest has been serviced before the follow up message is sent. This is based on when the guest was moved to the "In Service" state and will not send to guests who have cancelled.
Click the Save button in the bottom right to save your changes.