What's a Notification?
A notification is a message you send to a waiting guest.
As of now, NextMe only supports SMS text notifications. You can customize the content of these text notifications as you see fit.
Customizing Your Notifications
Navigate to the Notifications page.
Edit the content of your messages. You can use variables to send dynamic content in your messages. Type "@" to choose from a list of available variables and insert them into your messages. The following variables are available for use: {{businessName}}, {{locationName}}, {{queueName}}, {{vwrLink}}, {{waitTime}}, {{gracePeriod}}
Initial SMS Message - This is the message a guest receives when they join the wait to confirm they're in line. If you're using our Virtual Waiting Room feature, you need to explicitly include {{vwrLink}} in the body of the text to link your guests to the VWR.
Ready SMS Message - This is the message a guest receives when their service is ready. Guests can respond "1" or "9" to this message to cancel or confirm that they're coming back.
Update your Grace Period. This is the amount of time a guest has to return to your business once they've been notified. This is only for your information and the guest will not be removed from the waitlist automatically.
Follow Up SMS Message - This is an optional message you can program to send automatically to your customers after they've completed their wait. Many businesses use it as a great marketing or customer service opportunity (i.e. sending a follow up link about a future promo your customer can redeem, or sending a follow up link to a survey)
Follow Up Threshold - This is the amount of time after your customer has been serviced (in hours) before the follow up message is sent. This is based on when the guest joined the waitlist and will not send to guests who cancel.
*Note: this feature is accessible on the Business Plan or higher.
Click the Save button in the bottom right to save your changes.
*Upgrade to a paid plan in order to customize your notifications.