Self Check-in
Updated over a week ago

What's Self Check-in?

With self check-in, you can let guests join the wait on their own.

It's as simple as customizing your intake form and linking to it from your website, QR code, or a kiosk at your business.

Enabling Self Check-in

  1. Navigate to Settings, then to Self Check-in.

  2. Toggle on the 'Enable' button.

  3. If you have multiple locations, you can toggle on the 'Use Shared Settings' button in order to maintain the same configurations across all your locations.

    1. Note: for locations that have Shared Settings enabled, you can only make configurations within the Shared Settings page which you can select from the dropdown at the top.

  4. At any time, under Preview Your Self Check-in Form you can click Preview or copy/paste the link in a new tab on your browser to see exactly how the form will appear to your guests.

Important: at least one queue must be activated in order for your Self Check-in form to appear to your customers.

Customizing the Self Check-in Form

  1. Under Appearance, upload your business' logo file.

  2. Feel free to customize the default language under 'Location Display Name', 'Form Title', and 'Form Subtitle'.

  3. If you would like to customize the 'Button Background Color' and the 'Button Text Color' on your Self Check-in Form, you can do so by entering the corresponding hex values for your brand (hex colors will look something like this #A4A4A4, learn more about how to find the hex values you want here).

  4. Under Form Fields, you're able to select what specific information you would like your guests to enter at check-in.

  5. There are several Additional Settings you can configure, such as 'Display Estimated Wait Times'.

    1. Note: you're able to choose whether your guests see estimated wait times that are calculated by each queue (select 'Queue'), or the estimated wait time for your entire aggregated waitlist at the location (select 'Location').

  6. Under Waitlist Hours, you can define what days of the week guests can join your waitlist. Outside of these specified hours, the Self Check-in form will be disabled.

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