Premium Data
At NextMe, we define premium data as data that is associated with a premium subscription plan. We reserve the right to delete your premium data if your business is no longer on a plan level that supports it. When your trial period expires or you cancel/downgrade, your premium data will be retained by NextMe for a period of time in case you decide to upgrade again.
Please reference the table below to understand how long we retain different types of premium data:
Premium Data Type | Retention Policy |
Locations | 14 days after cancellation or trial expiration. If data is not restored within this period, it will be permanently deleted. |
Users (Team) | 14 days after cancellation or trial expiration. If data is not restored within this period, it will be permanently deleted. |
Self Check-in | 14 days after cancellation or trial expiration. If data is not restored within this period, it will be permanently deleted. |
Virtual Waiting Room | 14 days after cancellation or trial expiration. If data is not restored within this period, it will be permanently deleted. |
If you have any questions, please reach out to us via chat or support@nextmeapp.com.
Inactive Account Deletion
For any Free Plan users, all user and related business data shall be deleted if said user has not been active (e.g., has not accessed the NextMe platform by logging in to an account, has not modified their data in their NextMe account) for a period of two (2) years.
For more information on our privacy and data policies, please refer to our Privacy Policy.