When is the first payment due?
The first payment is always charged at the time of booking. A short stay reservation is comparable to a hotel stay, meaning that for a short stay reservation, you can stay for a maximum of one month. The full payment for a short stay reservation is made at the time of booking.
The pricing for a flexible reservation is based on the duration of your stay: the longer you stay, the lower the monthly rate. The first payment for a flexible reservation is always charged at the time of booking. If the specified start date for a flexible reservation is on the 15th day of the month or later, the first invoice covers the remaining days of the starting month and the entire next calendar month. If the start date for the contract is on the 14th day of the month or earlier (1st–14th day), the first invoice only covers the remaining days of the starting month.
It's not possible to pre-book a studio and pay later, for example, with an invoice or in cash on-site.
Payment methods
You can use either debit or credit card.
How often are payments made?
For a short stay booking, you make the payment only once — at the time of booking.
For a flexible stay booking, payments are made on a monthly basis in advance. The first payment has to be made at the time of the booking, even if your booking would start later.
During the booking, on the 14th of each calendar month, you will receive a draft invoice via email for the following month, along with a request to confirm if you wish to continue your stay beyond that month. The agreement is automatically extended by one month unless you notify us in writing by the end of the 27th of the current month that you do not wish to continue your stay beyond the next calendar month.
How are payments made?
When paying for a short stay reservation, you can pay for your booking through our online booking system using online banking or a bank or credit card. The first payment for a flexible reservation is also handled this way.
Subsequent monthly invoices for a flexible reservation are sent via email.
What is the payment date, and can it be changed?
For a short stay booking, payment must be made at the time of booking. It cannot be paid later or via invoice.
For a flexible stay booking, a draft invoice for the following month is sent on the 14th of each month via email. Along with the draft invoice, you’ll be asked whether you wish to continue or end your agreement. There’s no need to confirm if you want to continue — the agreement will automatically renew. If you wish to end your agreement, you have to notify us in writing.
The billing date is the 28th of each month, and the due date for the invoice is the 1st of the following month. Unfortunately, the due date cannot be changed.
How can I get more time for payment?
If you need more time for payment, please contact us by email at hello@nolistudios.com.
I can't find the invoice; what should I do?
The first invoice is always paid at the time of booking through online banking or a bank or credit card. After that, you will receive a booking confirmation in your email.
Subsequent invoices for a flexible reservation are sent directly to your email. Please check your email's spam and promotions folders if you can't find the invoice. If you still can't find it, you can contact us at hello@nolistudios.com.
How is the settlement invoice formed?
The settlement invoice applies only to guests with a flexible booking. On the 14th of each month, you will receive an email with a link where you can notify us if you wish to end your booking. The earliest possible end date is the 1st of the month following the next full calendar month (e.g., if you notify us between April 14th – 27th, the earliest end date would be June 1st).
After this, you will receive an invoice on the 28th for the following month’s stay, with the due date on the 1st of that month — meaning the upcoming month is always paid in advance.
A settlement invoice is issued if the actual length of your stay turns out to be shorter than the originally estimated duration, as pricing is based on the length of stay. If you terminate your stay earlier than initially estimated, the settlement invoice will charge the difference between the originally estimated monthly rate and the new rate based on the shorter stay.
Example: When making the booking, the Customer has informed the estimated duration of stay to be 6 months. The monthly charge was then stated as EUR 1,200. The duration of stay is shortened to four months, whereupon the monthly charge of the accommodation in question becomes EUR 1,400. The Customer is obligated to compensate the difference (4 x EUR 1,400-1,200) = EUR 800) to Noli Studios in connection with the monthly invoice following the change, or if the Contract has been terminated, in connection with the final invoice.
If your stay is extended, a credit will be issued retroactively if the monthly rate for the extended stay is lower than the originally estimated rate.