We have received a lot of inquiries regarding cleaning: How to prepare for cleaning and what is involved in cleaning.

To this page we have tried to open up questions which have been raised on several occasions.

- Noli Studios team

What is included in the cleaning?

Biweekly cleaning includes cleaning and mopping all available surfaces. Available floor surfaces are vacuumed and mopped. In addition, empty surfaces in the kitchen and bathroom floor and countertops, are wiped. Please note that the cleaners do not move your belongings, so the levels and surfaces must be left so that they can be cleaned. In addition to this, intensive washes are carried out regularly in the bathrooms within normal biweekly cleanings. If any additional cleanings would be performed, we always inform about these separately in advance.

In fully furnished studios, cleaning also includes changing linens (incl. sheets and towels) and bed making.

How should I prepare for cleaning?

Moving belongings and clothes off the floor and from the bed if you are staying in a fully furnished studio and have bed linen provided by Noli Studios. NOTE: Please do not wash the bed linen or towels included in the studio equipment yourself.

Table tops should be left so that they can be cleaned.

All valuable goods are placed in such a way that they do not need to be moved during cleaning and that they are not in danger to be falling down for example from the edge of a table.

Please note that the removal of rubbish (including bottles, biowaste and cardboard) is your responsibility, cleaners do not take your rubbish out.

I have a pet in my studio, how does a cleaner know about it?

When booking, you should always tell us that the pet will move in with you. This will ensure the safety of both your pet and our staff. Please make sure that your studio's number sign has a pet sticker – this will also tell those in house and, if necessary, the fire authorities that you have a pet in the studio.

What am I supposed to do between cleanings?

In order to maintain the desired level of cleanliness in our premises and to prevent dirt from sticking to surfaces (ovens, refrigerators, cabinet shelves, bathroom, floors etc.) it is the guests' responsibility to maintain cleanliness in their studio even between cleanings. Please note that you can borrow vacuums from the service stations if necessary. Liquids and other stains that have fallen on surfaces must be cleaned immediately to avoid them of sticking in.

Can my cleaning be any day of the week?

At the beginning of the accommodation, we always indicate the time of the first cleaning, i.e. the working day, after which the biweekly cleaning always takes place in two-week cycles on the same working day. Studio cleanings takes place on weekdays from Monday to Friday (most on Tuesday, Wednesday and Thursday), i.e. on weekends biweekly cleaning is not carried out. We always let you know in advance if your cleaning date needs to be postponed, e.g. in case of the cleaning date is postponed due to holidays.

Can I change my cleaning rhythm if the stated cleaning date is not right for me?

We can change your entire cleaning rhythm for example from Monday to Wednesday, if this fits your schedule better. The transfer of a single cleaning is always considered on a case-by-case basis, taking into account the cleaning schedule. Request for the transfer of a single cleaning must be notified to our staff at least two days in advance.

If I have scheduled cleaning for today between 2-4 pm and something else occurred for me for that time, what should I do?

All requests regarding changes in cleaning time should be made at least two days prior to the cleaning day. In this case, the cleaning will be omitted and the next cleaning will be in two weeks. Please note, however, that the studio must be cleaned at least once a month, so two consecutive cleaning times cannot be cancelled.

Please contact our staff if you have any questions regarding your cleaning rhythm.

If my cleaning is cancelled, should I clean my studio myself?

As usual between cleanings, the cleanliness of the studio must be maintained continuously. If the cleanliness of the studio is not maintained between cleanings, especially if the cleaning session is cancelled at your request, the studio may be extra dirty at the time of the next cleaning.

If the cleanliness of the studio is not maintained between cleanings and the studio is extra dirty at the time of the next cleaning, an additional fee will be charged for cleaning based on the time spent on extra cleaning counted per each starting hour.

I was told that my studio was extra dirty the last time I had cleaning, what does this mean?

An extra dirty studio means that cleaning the studio is not possible during the time allotted to it and requires extra measures/more time than usual. If this is the first time your studio has been extra dirty, we will inform you and try to postpone the cleaning to another working day so that you can prepare for cleaning and avoid additional costs. If the cleaner reiterates that your studio is extra dirty, we will charge you the amount of cleaning costs based on the time spent on extra cleaning counted per each starting hour.

The cleaner cleaned up my studio and left a message on the postcard for me, what should I do?

After cleaning, our cleaner will leave a postcard message in the studio if for some reason he/she has not been able to clean up a spot in your studio. In this way, he expresses the wish that next time things/goods in the studio will be placed so that the spot can be cleaned properly.

Can I stay in my studio during the cleaning?

During cleaning, the studio must be empty of both people and pets. When the cleaner arrives at your door, you can tell them that you are collecting your belongings and ask the cleaner to wait for a while. However, the “while” must not last for several minutes so that the cleaning schedule for the whole day does not stretch as a result.

My studio was poorly cleaned, what should I do?

You can inform our staff of any shortcomings you have noticed regarding cleaning so that we know how to pass them on and make sure the same thing doesn't happen again. If there are a significant number of shortcomings, we can arrange a re-cleaning of your studio, possibly in the same week, but no later than the following week.

How do I know when my studio is going to be cleaned?

After you check in, we will notify you of your studio's first cleaning day by email "Cleaning information | Siivouspäivän tietopaketti”. After this, we do not report each cleaning days separately, but the cleaning of your studio is rhythmed every other week on the same weekday for which the first cleaning is scheduled. As for the time of day, the studios are cleaned between 8am and 5pm. Please contact us well in advance if you wish the cleaning to take place at a certain time of day, noting that the time window should be at least 2 hours. Wishes are taken into account and forwarded to cleaning staff, which does their best to fulfill the desires for cleaning times.

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I'm moving out, what am I supposed to clean up in my studio?

The studio is in your use until 11am on the day of your departure. Before checking out, you need to make sure your studio stays in the same condition as it was on the day you arrived. You are responsible for emptying and cleaning the refrigerator, oven and drawers, vacuuming floors, wiping surfaces, taking rubbish to a recycling point and washing dishes. Please do not leave your belongings in the studio at the end of the accommodation, we will charge you the costs of delivering the left behind items to the dumpster.

I don't have time to do a proper check-out cleaning, am I going to get a bill?

If the studio hasn't been cleaned when you move out, the studio will be defined as extra dirty and we will charge you for cleaning based on the time spent on extra cleaning counted per each starting hour. Cleaning the extra dirty studio is always counted separately.

If for some reason you do not have time to do proper final cleaning, final cleaning can be purchased as an additional service 75 € / starting hour (the minimum is 2 hours). Please let us know of this in good time in advance.

I have things I can't take to my new place, what do I do?

You can post a message in our internal Facebook group about selling/giving the goods or alternatively contact our staff who indicates a place for the goods. If the goods are large or/and unusable, you are responsible for delivering the goods to the dumpster or a wasteland.

I had friends visiting and we spent the evening in the common areas, however we didn't remember to clean up after ourselves

Our principle is that we give our guests facilities but we expect everyone to take care of their own tracks and keep the facilities as their own so that everyone enjoys the facilities and everyone would be comfortable in the facilities. If you have had visitors in our common areas, you are always responsible for cleaning after them as well. If not cleaned, the next users of the common areas will suffer from it. If the cleaner has to take extra steps to repair your or your visitors' traces in the common use areas, we will invoice you 100€ per starting hour that our cleaner will take to clean up the mess.

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Common areas:

Studio check out cleaning:

Other studio cleanings: