Nooks can automatically record calls so that they can be reviewed or analyzed at a later date. These settings are available to Workspace Managers, and apply to all members within the workspace.
Recording Settings also controls transcription!
There will be no live transcription or stored transcription where recording is disabled for compliance purposes.
Settings explained
Don't Record Calls
No call recordings will be made.
There will be no live transcription for reps or prospects, and there will be no transcript of the call.
Don't Record Calls in Two-Party Consent states
No call recordings will be made if the Prospect number has an area code from a two-party consent state.
There will be no live transcription for reps or prospects, and there will be no transcript of the call.
Two-Party Consent states
Alabama
California
Connecticut
Florida
Illinois
Maryland
Massachusetts
Michigan
Montana
Nevada
New Hampshire
Pennsylvania
Washington
Grouped with Two-Party due to ambiguous regulations
Delaware
Vermont
Don't Record Prospect Audio in Two-Party Consent states
Only the rep will be recorded and transcribed if the Prospect number has an area code from a two-party consent state.
Don't Record Prospect Audio in All calls
Only the rep will be recorded and transcribed. All transcription and downstream analytics will be one-sided and only include the rep.
Don't Record Calls outside the US
No call recordings will be made if the Prospect number is outside the US.
There will be no live transcription for reps or prospects, and there will be no transcript of the call.