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Apollo Troubleshooting & FAQ
Apollo Troubleshooting & FAQ

Common questions about using Apollo with Nooks

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Written by Kevin Yang
Updated over 3 months ago

FAQ

🚧 under construction
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Enumerated Capabilities

  • Nooks users can choose which voicemail they'd like to drop for each sequence. Choosing different voicemails for different sequence steps is not supported at this time.
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  • Any numbers or prospects that are Snoozed from within Nooks will also be Snoozed in Apollo.

Known Apollo Limitations

  • One-off Tasks cannot be loaded from Apollo into Nooks.

  • If users wish to remove Contacts from sequences, they must do so from Apollo. Snoozing will just delay the task within Nooks.

  • Prospect and Account Notes in Apollo cannot be loaded into Nooks at this time.

  • Numbers that are marked invalid will not have their statuses written to Apollo; these statuses are Nooks-only, Apollo Contacts do not have validity states for numbers.

  • Calls that are skipped when power or parallel-dialing (due to no-answer) will be logged with a random User.
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    ​This is a bug with Apollo's API; regardless of which user made the call, Apollo will randomly associate it even when provided the correct parameters.

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