At Nordweg, our priority is to ensure your satisfaction with our products. If you need to return an item purchased on our website, please follow the conditions and instructions below:
Return procedure
Contact us through one of our service channels to inform us of the return. You will receive a postage authorization code and instructions for sending the product back. Shipping costs are our responsibility.
Take the product to a post office or designated carrier and send it using the authorization code.
Conditions for return
You have up to 30 calendar days from the date you received the product to request a return.
The product must be in perfect condition, with no signs of use, and must be returned in its original packaging.
All accessories, manuals and labels that came with the product must be returned.
The return must be accompanied by the original invoice.
After receiving and analyzing the returned product, we will process the refund according to the original payment method.
Important: This exchange policy only applies to products purchased from Nordweg's online store or official physical stores. If you have purchased your Nordweg from an independent retailer, the return process of that retailer applies.
For more information or questions about our returns policy, please contact our customer service team. We are always ready to help!