Common Payment Issues
If your payment method is declined or not being accepted when purchasing a Notability Plus subscription, it may be due to issues with the App Store or the billing process. In an attempt to resolve this, please contact Apple Support as they can provide specific guidance and solutions to help address this issue.
Billing Questions
Verifying Your Subscription Status
To check if you are currently subscribed to a Notability Plus subscription, follow these steps:
Open Notability
Navigate to Settings
Tap on Manage Subscription
View your Current Plan
Alternatively, you can check your subscription status via:
Device Settings > Apple ID > Subscriptions
Canceling Your Subscription
To cancel your Notability subscription, follow these steps:
Navigate to Device Settings
Select Apple ID
Tap on Subscriptions
Find Notability and select Cancel Subscription
Restoring a Previous Purchase
If you have previously purchased a Notability Plus subscription but the app is showing you on the Starter plan, you can restore your purchase by following these steps:
Open Notability
Navigate to Settings
Tap on Manage Subscription
Selecting Restore Plan
Ensure you are logged into the Apple ID used for the original purchase.
Promo Codes
If you're having trouble redeeming a promotional code or offer, it may be due to the following reasons:
The promotional code or offer has expired
The code is incorrect or invalid
You have already redeemed the code, or your account may have hit a promotional code limit
Your account doesn't qualify for the promotion
For more information on promotions and promo codes, you can contact our support team.