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Cannot Download My Resume/CV
Cannot Download My Resume/CV

Find out the most common reasons that you can encounter when trying to download your resume or CV.

Andrei Kurtuy avatar
Written by Andrei Kurtuy
Updated over 5 months ago

If the Download button in the top menu is grey and does not work, it means that you are using Premium features in the Basic account.

Premium features can be tested as we wish to offer complete transparency for what to expect when your account is upgraded to Premium. Our editor offers you a live-view mode so that the text-based PDF version will look the same.

You will notice a list of "Premium Features Selected", as in the following example: 

You can press on the arrow in the blue pop-up to see what Premium features you have used:

As you can see,  one of the Premium features used (they are also marked with a white/blue star next to them):

  • Layout

  • Theme Colour

If you wish to download your resume/CV using Premium features, you can easily upgrade your account to Premium here 👇

If you wish to download your 1-page resume for free, you can easily change the Premium features (marked with a star) with the Basic ones, which will activate the Download function, as seen in the following screenshot.

When using a Mobile Device or a screen with a small resolution, it is not possible to open the pop-up to check what Premium features are used. In this case, we recommend manually checking all the features and removing the ones with a premium white/blue star next to them or accessing your account from a laptop/PC, which will allow you to open the pop-up.

Most commonly used Premium features: 

  • Custom Layout 

  • Writing more than 1 page

  • Cover Letter Templates 

  • More than 1 version 

We launched Job Search Masterclass! An ebook that covers the job search process from start to finish, arming you with the knowledge you need to take charge of your career. We spent hours researching, so you don't have to! 👇

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