We’ve compiled the most common questions and issues business users face when sending or receiving transfers using their nsave account. If something feels off, don’t worry, we’re here to help.
💸 1. “Where did my money go?”
When you send a transaction, the only thing you see for now is a Transaction ID.
If you’re unsure where the money went or whether it reached the right recipient:
First, confirm the beneficiary details you entered
Then, contact support with your Transaction ID and we’ll help trace it
If you’re sending in USD, EUR, or GBP, be sure to use the right payment method (SWIFT, FPS, or Wire)
✅ Improved transfer tracking and account statements are coming soon to your dashboard.
🕐 2. “Why is my transfer taking so long?”
Some transfers take longer due to:
SWIFT & Wire delays (especially cross-border USD or EUR)
Weekends or bank holidays in the sending/receiving country
Missing or incorrect beneficiary details
⚠️ If it’s been over 10 business days, contact us with the transaction ID.
🧾 3. “The sender says my account details don’t work”
This happens when:
The sending institution doesn’t support payments to your type of account (e.g., SWIFT vs local)
Your IBAN or BIC/SWIFT code is entered incorrectly
Your business is flagged for multiple failed incoming attempts
💡 Tip: Double-check your currency-specific account details before sharing them. If your business account is in USD, only share your USD details.
🛑 4. “I’m being blacklisted or blocked by the sender’s bank”
This usually occurs after:
Sending incorrect details multiple times
Receiving transfers from an unsupported country
Repeated failed transactions flagged as suspicious
📩 Let us know immediately. We’ll help resolve the issue with supporting documents to prove your business account is legitimate and active.
🚫 5. Error Codes (400 / 500) when Sending Transfers
These may be caused by:
A bug in our interface (we’re working on improving this)
Invalid beneficiary details
Trying to send from a currency to a mismatched beneficiary
🛠 If you get a 400 or 500 error:
Try refreshing the app or re-adding the beneficiary
Contact support with a screenshot of the error and transaction details
🔁 6. “Why can’t I see the beneficiary I just added?”
This is based on the currency you’re using. For example:
If you’re using a USD account, you’ll only see USD beneficiaries
EUR beneficiaries only appear when using an EUR account, and so on
💡 It’s not a bug — it’s how our system ensures clean currency routing.
🌍 7. “Is my country eligible for a business account?”
We’re gradually expanding access to business accounts. Right now, we only onboard businesses from specific countries and not all industries are supported yet.
To check if you’re eligible:
Contact our team with your country, business name, and industry
We’ll guide you through the Know-Your-Business (KYB) process if eligible
⚠️ We’re carefully selecting early-stage businesses to ensure a smooth onboarding experience.
📩 Still have questions?
We’re building this product with your feedback, please reach out via live chat or email us at business@nsave.com.