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How to Open Your nsave Account Smoothly

Tips for fast approval and avoiding common onboarding issues.

Updated this week

Set Yourself Up for a Fast, Stress-Free Approval

Opening your nsave account should be simple.
Most delays happen because of small, easy-to-avoid issues — and we’re here to help you get it right the first time.


The One Mistake We See Most Often

Editing documents digitally to make them look clearer

It’s a totally understandable instinct — but it causes problems.

Why?

  • Edited documents are automatically rejected

  • This triggers extra manual checks

  • Reviews then take longer than necessary


What Works Best Instead

✔ Submit original, unedited photos or scans
✔ Use good lighting and a clear background
✔ Make sure all details are visible

If something is rejected, don’t worry — it’s fixable.

You can:

  • Take a new photo with better lighting

  • Submit a different acceptable document

  • Provide updated documents if your details have changed


Showing Your Source of Income (Source of Wealth)

When we ask for source of income documents, we’re simply confirming where your money comes from.

Here’s what usually works best:

  • 💼 Employment → recent payslips or employment contract

  • 💻 Freelancing → invoices, contracts, or platform earnings (Upwork, Fiverr, etc.)

  • 🏢 Self-employment → business registration, tax records

  • 📈 Investments → brokerage statements

  • 🏠 Inheritance → estate or inheritance documentation

  • 💰 Savings → bank statements showing balances over time


What Can Cause Extra Review

Sometimes we need a closer look if:

  • The stated income source doesn’t match the documents

  • The amounts don’t align with typical monthly earnings

  • The documents are outdated

If documents can’t be verified, the account may be suspended or closed — but in most cases, issues are resolved once the right information is provided.


A Final Tip

If you’re ever unsure what to submit, respond in the same support thread and ask.
Clear, complete responses help us help you faster.

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