Getting Started with Your nsave Account
We’re excited to have you join nsave! Below is a step-by-step guide to help you open your account quickly and smoothly.
Requirements
You must be 18 years or older.
You must be a national of one of our supported countries.
You must have your original physical passport or your national ID.
You need to provide a Proof of Address (PoA) document. (See: 📘 Why we’re asking for a Proof of Address document (and how to upload it)
Income verification documents may be required in certain countries to meet eligibility standards.
Step 1: Download the nsave App
Download the nsave app from:
Once you’ve installed the app, open it and follow the on-screen instructions.
Step 2: Complete Your ID Verification
Why is this needed?
We use an automated process to verify your identity for compliance and security.
What do I need?
A well-lit environment
A smartphone with a working camera
Your original physical passport (no scans or photos)
Valid ID with MRZ
National ID number only for Bangladesh and Nigeria.
How does it work?
The app will ask you to take a clear photo of your physical passport/ ID
You’ll be prompted to take photos of your face for a liveness check.
This process usually completes within a few minutes.
What if something goes wrong?
If you encounter any errors or your verification fails, please contact support for help.
Step 3: Upload Your Proof of Address
Why is this required?
This step ensures we comply with UK and EU rules by verifying your residential address.
Accepted Documents
Utility bills (electricity, water, gas, landline)
Bank statements (from a regulated bank)
Tax documents from a recognized government authority
Official government letters or correspondence (e.g., feesh w tashbeeh, efadet sakan)
Lease or rental agreements
Mortgage statements
A letter from your employer showing your address
If you’re a student, a letter from your university or university housing confirming your address
Document Requirements
Must clearly show your name and current address.
Must be recent:
Within 12 months for mortgage or lease agreements
Within 3 months for all other documents
Documents We Cannot Accept
Mobile phone or internet bills
Bills in someone else’s name (e.g., parents, relatives)
Statements from Wise, Elevate, or Payoneer
Documents older than 12 months (for lease/mortgage) or 6 months (for others)
Cropped or incomplete documents
Screenshots or unclear scans
Language
We accept documents in English, Arabic, French, German, Italian, or Spanish without translation.
How to Submit
After passing ID verification, upload your Proof of Address in the nsave app.
If you have trouble providing or uploading a document, contact support for assistance.
Step 5: Account Activation
Timeline
After ID verification and a valid PoA submission, account activation usually takes 2–3 business days.
Access to Your Accounts
You’ll get immediate access to your USD and GBP accounts (if requested) once activated.
Welcome to nsave!
Once your account is active, you can start using nsave for all your banking needs. If you have any questions or run into any issues, don’t hesitate to reach out to our support team at support@nsave.com. We’re here to help!