Getting Started with Your nsave Account
We’re excited to have you join nsave! Below is a step-by-step guide to help you open your account quickly and smoothly.
Requirements
You must be 18 years or older.
You must be a national of one of our supported countries.
You must have your original physical passport or your national ID.
Potential requirements:
Proof of Address (PoA) document is always required.
Income verification documents may also be required.
Download the nsave App
Download the nsave app from:
Start your onboarding
Step 1: Build your profile
Sign up with your phone number and enter the 6-digit code you receive on WhatsApp to confirm your phone number.
Choose where do you live and your nationality
Create a password of at least 8 characters
Enter your email address
Choose your status of employment and monthly income
Select the accounts you want to open (e.g., USD and GBP)
Create a 4-digit PIN to access the app
Step 2: Verify your address
Simply validate your address with your location or a document
Enter your address carefully. Important: Your address must match the one on your proof of address document and should be your real residential address.
Step 3: Verify your Identity
When prompted, begin the identity verification process
Choose your document type (e.g., passport or national ID)
Take or upload clear photos of your document
Fill your personal information exactly as written in the ID/ passport
Complete the selfie verification
Ensure that the document you photograph includes an MRZ (Machine Readable Zone), especially if using an Egyptian ID. If unavailable, use an alternative document like a passport.
Use adequate lighting to minimize glare and shadows, and ensure all edges and data fields of the document are clear.
Why is this needed?
We use an automated process to verify your identity for compliance and security.
What do I need?
A well-lit environment
A smartphone with a working camera
Your original physical passport (no scans or photos)
Valid ID with MRZ
National ID number only for Bangladesh and Nigeria.
How does it work?
The app will ask you to take a clear photo of your physical passport/ ID
You’ll be prompted to take photos of your face for a liveness check.
This process usually completes within a few minutes.
Tips:
Remove hats or sunglasses during the selfie
Make sure all corners of the document are visible
Avoid glare or blurry images
What if something goes wrong?
If you encounter any errors or your verification fails, please contact support for help.
Step 4: Accept T&C
After submitting your documents:
Tap Confirm
Review and accept the Terms & Conditions
You will then see: “We are processing your case.”
What happens next
⚡ Initial system check (under 60 seconds)
Shortly after submission, our system performs an automated check. At this stage, you may:
Receive an instant request for more information (RFI) if something is missing, or
Move forward with your application in review
⏳ Full verification review (1–3 business days)
All applications then go through a review process. Verification and account activation usually take 1–3 business days.
Account Activation
Timeline
Once you complete all the Onboarding steps, account activation normally happens in one to three business days.
Please note that our onboarding team might request additional documentation, such as Proof of address or Source of income document if needed.
Access to Your Accounts
You’ll get immediate access to available nsave features once activated.
Welcome to nsave!
Once your account is active, you can start using nsave for all your banking needs. If you have any questions or run into any issues, don’t hesitate to reach out to our support team at support@nsave.com. We’re here to help!