When you send cryptocurrency to your nsave account, the amount that arrives may be less than the amount you originally sent from your exchange or wallet. This is normal and happens because of fees that are charged outside of nsave, before the funds ever reach us.
This article explains where those fees come from and how you can verify exactly what happened.
💡 Key point: nsave credits you the full amount that arrives at your nsave deposit address on the blockchain. If you see a difference between what you sent and what you received, the fees were deducted before the funds reached us.
What are gas fees?
Every cryptocurrency transaction requires the blockchain network to process and confirm it. Gas fees (also called network fees or miner fees) are the cost of this processing. They are paid to the validators or miners who keep the network running.
Gas fees are not controlled by nsave or any single company. They vary depending on:
Network congestion -- When many people are transacting at the same time, gas fees go up.
The blockchain you use -- Different networks have different fee structures. For example, Tron (TRC-20) fees tend to be lower than Ethereum (ERC-20) fees.
Transaction complexity -- Transferring tokens (like USDT) typically costs more gas than sending the native coin of a network.
What other fees can reduce my deposit?
Gas fees are just one part of the picture. Here is a breakdown of the fees that may be deducted before your crypto reaches nsave:
1. Exchange withdrawal fee
Most crypto exchanges (such as Binance, Bybit, Coinbase, or Kraken) charge a fixed withdrawal fee when you send crypto out of their platform. This fee varies by exchange and by network. For example, Binance typically charges around 1 USDT for a Tron (TRC-20) withdrawal.
2. Network gas fee
As explained above, this is the blockchain processing fee. It is deducted from or added to your transaction depending on how your exchange handles it.
3. Exchange rate spread
If you converted from another currency (such as GBP or EUR) to USDT before sending, your exchange may apply a spread -- a small markup on the exchange rate. The USDT amount you actually receive after conversion may therefore be slightly less than a "perfect" rate would give you.
4. Processing fee
When crypto arrives at nsave, a small processing fee (typically $0.10) is applied to convert the stablecoin into your account currency. This is the only fee on nsave's side, and it is clearly reflected in your transaction details.
⚠️ Example: You withdraw $40 worth of USDT from your exchange. After the exchange's withdrawal fee (~$1), gas fee, and rate spread, only 32.91 USDT arrives on-chain at your nsave address. nsave then credits you the full $32.91 (minus the $0.10 processing fee). The ~$7 difference was consumed by your exchange and the network -- not by nsave.
How to verify your deposit
You can independently verify exactly how much crypto arrived at your nsave deposit address by using a blockchain explorer:
Find the Transaction ID (TXID) from your exchange's withdrawal history.
Go to the appropriate blockchain explorer (e.g., tronscan.org for Tron, etherscan.io for Ethereum).
Paste your TXID into the search bar.
Check the amount received at the destination address -- this is the amount nsave received and credited to your account.
For a detailed walkthrough, see our article: Track & Verify your Crypto transfers.
Tips to minimize fees
Choose a low-fee network -- Tron (TRC-20) and Solana generally have lower fees than Ethereum (ERC-20).
Check your exchange's withdrawal fees before sending -- these are usually listed on the withdrawal page.
Avoid sending during peak congestion -- Gas fees spike when the network is busy.
Send larger amounts less frequently -- Since some fees are fixed per transaction, fewer transactions means fewer fees overall.
💡 If you have questions about a specific deposit, contact our support team with your Transaction ID (TXID) and the amount you sent, and we will help you trace exactly where the fees were applied.