What are webhooks?
Webhooks allow Nuvo to notify your other systems automatically whenever something important happens. Your team has provided us with a callback address, which functions like a mailbox that's subscribed to our updates. Each webhook payload (what's sent in the message) will contain the same information, including details on your buyer, any notes, and internal fields you may have filled out.
Occasionally, a webhook delivery will fail. These logs allow your development or IT teams to understand what went wrong, make any required changes, and retry the delivery manually (if needed).
Nuvo's webhook logs will show:
Which webhook event (Credit App Submission, Credit App Status Change, Credit Limit Change, or Manual) was triggered and version.
When the snapshot of the app was taken.
What the payload contained.
What delivery attempts were made and when.
A success or failure code (looks like 3 numbers)
Any responses we received from your system.
What to do if there are failures
Sometimes, there are temporary failures because your systems experienced an outage. We have automated retries, so our system will continue attempting delivery over the course of the day.
Please notify your development or IT team of these failures—anything more than a temporary failure requires them to resolve issues that are causing these failures.
If required, our technical documentation can be found here.
The webhook logs will show important information on the type of failure as well as any messages we automatically received from your system.
Once those issues are resolved, you can retry any outstanding failures using the button at the top of the logs.
FAQs
I see some older delivery attempts with failures, but no retry button.
This is because the record has newer, successful deliveries. Your system has already received newer data. Because each payload sends the same information, older failures do not have to be retried (since they'd send stale information).
Why do I see "No webhook logs found"?
Webhooks sent before 6/2/25 are not available to be shown.