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Application Questions
A collection of articles that address common questions our Dealers/Customers have when completing an application.
25 articles
Video: How to View Instant Approval Terms in OctaneWatch what happens after getting an instant approval.
When does a vehicle require insurance?This article details our insurance guidelines.
How do I generate contracts?Learn how to generate paperless contracts in Octane
Log In TroubleshootingIf you're having trouble logging in, we're here to help
Uploading the MSO & Title ApplicationThis article describes useful tips one should follow prior to submitting an MSO or Title Application
Managing Accounts with Dealership SettingsOverview and key actions to manage your Dealership Account
Video: How to Upload Documents in OctaneThis video shows you how to upload documents directly through the Octane portal
Where can I find my application number?This article provides instructions on how to locate your application number
Video: How to Work Your Deal in OctaneThis video shows you how to customize your Roadrunner Financial deal
How do I get signed up with Roadrunner Financial?Sign your dealership up to start working with Roadrunner Financial
Video: How to Submit an Application in OctaneLearn how to submit a new application in your Octane Dealer Platform
What credit programs do you offer?Roadrunner Financial has rate sheets for over 40 OEMs
Video: How To Add a Second Vehicle in OctaneLearn how to fund two units on one contract
Have questions about Multi-Factor Authentication (MFA) on the Octane Dealer Portal? We've got answers.Find the answers for frequently asked questions about MFA
How can I add your link to my website so customers can apply directly?This article outlines where to find your dealership application link.
Where can I find rate sheets?This article provides a link to where our rate sheets can be found.
Does submitting to Octane result in a hard credit pull to the customer’s credit profile?This article describes how submitting an Octane result impacts a customer's credit profile.
Where do I find the Roadrunner Guarantee of Title?This article details the location of where our Guarantee of Title Forms can be found.
Are you verifying net income or gross income for income?This article describes the type of income we need to verify for income
My application is declined, what can I do now?This article outlines the next steps that one should take after an applicant has been declined.
What is your Lienholder Address?This article details our Lienholders exact address.
Why do we need to verify proof of income for certain customers?This article explains why is income verification not required for all applicants
What documents are ineligible for income verification?This article details which documents are not acceptable for income verification
Video: How to Generate Contracts in Octane
Video: Logging into Octane