Make sure that you entered the key correctly
If your connection key doesn't work, it could be that you didn't enter it correctly.
For example, if your key includes letters that resembles other letters, it can be easy to mix them up. Such as lowercase 'L' and uppercase 'I'.
To ensure that this is not the case, try changing your connection key:
Make sure that the device is in Online mode, not Bluetooth mode
If you are sure that your connection key is correct, it's possible that you have not switched from Bluetooth mode to Online mode.
1. Unplug the Handy
2. Plug in the Handy again
3. Press and release the the action button right away, so that the LED starts pulsing with a magenta color
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If the LED turns blue, then it means that you are holding down the online button instead of pressing and releasing the button. In that case, start the process again.
4. Wait for the LED to start pulsing slower, with the same magenta color.
LED blinks red then back to green after switching to Online mode
If the LED starts blinking red after about 10 seconds and then goes back to green, it means that the Handy was not able to connect to your Wi-Fi network.
This may still happen, even if the Handy is able to connect. So it is recommended that you try pressing the online button again so the LED starts pulsing with a magenta color again. Do this at least 3 more times, just in case.
If the issue persists, then it's possible that the Handy won't be able to connect to your Wi-Fi network. In that case, we recommend that you set up a hotspot.