Troubleshooting
Collection of articles related to troubleshooting around issues for the devices or software used by Ohdoki products.
14 articles
Common connection issuesTroubleshooting steps for connection issues
Resetting stroke lengthGuidance for troubleshooting a stroke length issue.
Connecting Handy to a hotspotGuide for connecting your Handy to a Hotspot network for troubleshooting
Unable to connect using your connection keyGuidance for troubleshooting your connection key.
Troubleshooting Rainbow or Red and White LEDGuide on a troubleshooting step for resolving a potential loose shaft connection error
Changing your connection keyLearn how to change your connection key for connecting your device to content.
What is Legacy Bluetooth Mode and how to access itLearn what is the Legacy Bluetooth Mode in Firmware 4 and how to access it in case you find it necessary.
Connecting and Updating from Firmware 2In this guide you will learn how to setup your network in Firmware 2 and update your Handy out of it.
Troubleshooting Connection IssuesCommons steps to troubleshoot connection issues
LED Error CodesLearn what each device is telling you via the LED indicator
Bluetooth Cache ResetLearn how to reset the Cache for Bluetooth on iOS devices
Resetting the MCU in the Handy 2How to restart the Main Compute Unit in the Handy 2
How to get Device Information via Handy Onboarding APPIn this guide we show how to get the device info
Updating your Handy via Buttons.Guide on updating your Handy 1 or 2 via the buttons in the device