You can cancel any Pending orders by clicking edit on the order record, opening the Order Status dropdown menu, selecting Canceled and then scroll down to the page bottom to save changes.
Any order that you wish to cancel that has reached production must be canceled by an OK Capsule team member. Please submit a support request with the OR# and clear direction to cancel the order asap.
FYI If you request a cancellation and the order has already been packaged, it will be put in a Voided status. The order will be disposed of, charged fulfillment and supplement costs, but not shipping.
OK Capsule does not guarantee that any cancellation request will be completed before the order is packaged or shipped. It is our goal to complete cancellation requests as soon as possible, but due to our automated production line, orders may continue through the process before the order can be canceled.
For more information on how to navigate the portal, please see the OK Capsule Portal Tutorial video in the Get Started section or reference https://intercom.help/ok-capsule-918b959a076c/en/articles/15364985-canceling-an-existing-order