Once your order ships, it’s in the carrier’s hands, and delays are outside of our control. Weather, high volume, and staffing or routing issues can all slow a package down. Most carrier delivery estimates are not guaranteed, so it's not unusual for them to take longer than expected, and tracking can stall even while a package is still moving. If your package hasn’t arrived once the timeframe in the table below has passed, contact us and we’ll submit a lost package investigation with the carrier.
Shipping Method | Earliest we can submit lost package investigation | Exceptions |
USPS Ground Advantage | After 15 Days | After 45 days for APO, FPO, and DPO |
UPS Ground Saver | 24 hours after UPS expected delivery if not handed off to USPS |
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UPS Ground, 2nd Day, or Next Day | 24 hours after scheduled delivery |
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GlobalPost | After 30 days |
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DHL Express | After 30 days |
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DHL eCommerce | After 45 days |
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