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Damaged or defective items
Damaged or defective items
Omnitype Support avatar
Written by Omnitype Support
Updated over a week ago

If your actual product (not product packaging) is damaged or defective in terms of design or manufacturing, please submit a support ticket with your order number and photos within 14 days of the delivery date.

Products that do not meet our standards and are deemed defective can be replaced or refunded within this timeframe. Imperfections, dents, dings, etc to just the product packaging does not qualify and is not eligible for replacement.

For a replacement, we will send you a label to return the defective product. The replacement will ship out upon receipt of the returned defective product.

If your product is damaged as a result of shipping, you can also submit a ticket.

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