Frequently Asked Questions

Someone has most likely asked your question before.

26 articles in this collection
Written by Garrett Moore and Heather Moore

What are your business days?

Written by Heather Moore
Updated over a week ago

When can I expect a response to my support request?

Written by Heather Moore
Updated over a week ago

Keyboard Bag Board Compatibility

Written by Garrett Moore
Updated over a week ago

My Rama Works cap is too loose or too tight. What should I do?

Written by Garrett Moore
Updated over a week ago

How do I contact Omnitype about potentially carrying my design?

Written by Heather Moore
Updated over a week ago

Can I have a discount code?

Written by Heather Moore
Updated over a week ago

How will I know when the item I want is back in stock?

Written by Heather Moore
Updated over a week ago

Groupbuys

When is a groupbuy shipping?

Written by Garrett Moore
Updated over a week ago

When will extras be available?

Written by Garrett Moore
Updated over a week ago

I missed the groupbuy window. Can I still join?

Written by Garrett Moore
Updated over a week ago

I ordered a deskpad separate from the keyset in the groupbuy. When will it ship?

Written by Garrett Moore
Updated over a week ago

Can I get an extra of a groupbuy under the table because we are friends?

Written by Garrett Moore
Updated over a week ago

Can I transfer my groupbuy spot to someone else?

Written by Garrett Moore
Updated over a week ago

Payments

What do I do if my transaction failed but the charge shows up in my bank account?

Written by Heather Moore
Updated over a week ago

Do you accept PayPal?

Written by Heather Moore
Updated over a week ago

Orders

Why did I not get a confirmation email?

Written by Garrett Moore
Updated over a week ago

Why is my order not under my account?

Written by Garrett Moore
Updated over a week ago

How do I know if my order was placed?

Written by Heather Moore
Updated over a week ago

Shipping

When will I receive my order?

Written by Heather Moore
Updated over a week ago

Why did my order ship through a different carrier/method than I selected?

Written by Heather Moore
Updated over a week ago

What shipping carriers do you use?

Written by Heather Moore
Updated over a week ago

Deskpads

Why can't I order a deskpad with other items from the same groupbuy collection to my cart?

Written by Heather Moore
Updated over a week ago

Can I wash my deskpad?

Written by Heather Moore
Updated over a week ago

Why does my deskpad have waves / creasing?

Written by Heather Moore
Updated over a week ago

Why do deskpads cost so much to ship?

Written by Heather Moore
Updated over a week ago

Returns & Replacements

How do I pack a return?

Written by Heather Moore
Updated over a week ago