Omnitype Help Center
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Frequently Asked Questions
Frequently Asked Questions

Someone has most likely asked your question before.

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By Omnitype1 author21 articles
What are your business days?
OTC Keycap Quality Standards
When can I expect a response to my support request?
Keyboard Bag Board Compatibility
My Rama Works cap is too loose or too tight. What should I do?
How do I contact Omnitype about potentially carrying my design?
Can I have a discount code?
May I know the colors from a keycap set or other products?

Groupbuys


When is a groupbuy shipping?
When will extras be available?
Can I transfer my groupbuy spot to someone else?

Payments


What do I do if my transaction failed but the charge shows up in my bank account?

Orders


Why did I not get a confirmation email?
How do I know if my order was placed?

Shipping


When will I receive my order?
What shipping carriers do you use?

Deskpads


Why can't I order a deskpad with other items from the same groupbuy collection to my cart?
Can I wash my deskpad?
Why does my deskpad have waves / creasing?
Why do deskpads cost so much to ship?

Returns & Replacements


How do I pack a return?
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