A strong membership program is the heartbeat of a performing arts organization, building , loyal community of supporters that goes beyond one-time ticket sales!
A membership is a special type of Subscription package that includes no tickets to any production but may optionally include special membership benefits.
đWalk Through
To begin creating your membership, go to the Memberships page of the dashboard by clicking Subscriptions & Memberships > Memberships.
On the Memberships page, click Create New Membership.
The Membership Details section allows you to add an image, give the membership a name, and provide a description. These will be displayed to your patrons when purchasing a membership and on their account overview page. Provide a description of the benefits your membership offers here.
Membership Price and Quantity
Memberships must have a term and a price and can, optionally, be set to automatically renew.
Available membership terms are: annual, quarterly, and monthly.
To auto-renew the membership, toggle auto-renew on.
You may optionally provide a number of available memberships if you would like to limit the number available automatically. This could be useful, for example, if you wanted to provide a limited number of âearly birdâ discounted memberships to encourage patrons to join your membership program early.
If Available Memberships is blank, the number of memberships available is unlimited.
đNoteworthy: Reoccurring memberships are only able to be processed with credit card. They cannot be comped or paid with cash or check.
Tax Deductible Memberships
If you are a not-for-profit organization and have provided the appropriate documentation to On The Stage, you will have the option to set the tax deductible amount for a membership.
Setting the tax deductible toggle on will reveal an input field for Perceived Benefit / Market Value of the membership.
Input this value and On The Stage will calculate the tax deductible amount. This will be included in the email confirmation and receipt automatically sent to your patrons.
đNoteworthy: If auto-renewal of memberships is enabled, you may choose to send a reminder to your patrons. This email is automatically sent 7 days before their next charge. Included in the email is a link to manage their membership. This allows a patron to update payment information, change term, or cancel their membership without requiring a call to your box office.
Auto-Renew
In the Auto-Renew section, you can again select if the Membership will auto-renew. This toggle will match what is set in the Membership Price and Quantity section.
You can also enable a Renewal Reminder Email to remind members that their Membership will renew 7 days before their next charge.
You can also add this Membership to the Announce New Memberships play to promote the package to your patrons.
Membership Sale Window
If you would like to restrict the time during which a membership may be purchased set a Membership Sale Window.
By default the Sale Start date is the day the subscription is created. You may set this into the future if you do not want to allow sales immediately. This may be useful if you want a Spring Membership Drive with special pricing to start only at that future date.
After the On Sale End Date has passed the Membership package will no longer be available for purchase by new members. Existing members will continue to enjoy their benefits until the end of their term.
Members with auto-renewing memberships will continue to be billed based on their term length - even if the on sale end date has passed.
Membership Entitlements
You can also select which Entitlements apply to this Membership.
Member Only Seats can be configured on the Seating Chart for the Production or in the Box Office. These are specific seats reserved for members.
Member Only Ticket Types can be configured via Ticket Types in the Advanced Settings tab. This way you can offer pricing or access advantages (like discounts or hidden ticket options) without tying them to particular seats.
Promo Codes can also be exclusive for members. You can configure members only promo codes using the Promo Code Builder.
You will see members only promo codes and ticket types here if they are already configured.
Membership Fees
As with other subscription types, fees for Memberships are 5% of the membership cost. A $100 subscription will have a $5 fee, and a $1000 subscription will have a $50 fee. You may choose to pass along fees to your patron or absorb the fees.
Save and Publish or Save as Draft
After completing all required information you may choose to save and publish your new Membership package or you can choose to save as a draft and complete it at a later date.
Click the arrow next to Save and Publish to choose Save as Draft.
