The new Seating Charts experience makes it easier to create, organize, and manage your organization's seating charts in one place.

Instead of managing a seating chart only within an individual production, seating charts now live in your organization's Venue Management area. From there, you can create new charts, find existing ones, make copies, and select the right chart when setting up a production.

Navigate to: Venue Management → Seating Charts

Your Seating Charts library displays the charts available to your organization. Each chart includes helpful information such as:

You can search by chart name or filter by venue to quickly find the chart you need.

From the Seating Charts library, select the option to create a new seating chart.

This will open the seating chart builder, where you can design and configure your venue. Be sure to give your chart a name before saving it so it's easy to identify when creating future productions.

Once saved, your new chart becomes part of your organization's Seating Charts library and can be selected for productions.

Need a similar chart without starting from scratch?

You can copy an existing seating chart. The copy becomes its own independent seating chart, so you can make changes without affecting the original chart or productions currently using it:
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This is especially helpful when you need to create a modified version of an existing venue configuration.

When a seating chart is already attached to a live production, you'll see that it's locked.

This protects important seating information associated with your productions and ticket sales.

Some cosmetic updates, such as changing a section's name or color, may still be available. However, structural changes that affect the actual seating configuration are restricted while the chart is in use.

Structural changes include things like:

A seating chart that's currently attached to a production also cannot be deleted.

When creating a Reserved or Hybrid production, you'll now select your seating chart as part of the Venue Details step.

Open the seating chart selector to browse the charts available in your organization's library. Chart details like the venue and capacity make it easier to confirm you're selecting the correct version.

Choose your chart and confirm your selection to apply it to the production.

You can also select a seating chart after the initial production creation process.

From Show Details, edit your Venue Details and select the seating chart you'd like to use.

Once saved, the chart will appear on the production's Seating tab along with its seat map, capacity, and section information. For draft productions, you can change or remove the selected seating chart without going through the live-production chart change process.

Changing a seating chart after a production is live requires additional safeguards because the production may already have ticket sales, holds, pricing, and other information associated with individual seats.

This process helps protect existing ticket sales and ensures that seating chart changes are reviewed before being applied.

If you need to update the seating chart for a live production, follow these steps:

Once you've completed your changes and contacted Customer Support, the CS team will use the Change Chart workflow to review and apply the updated seating chart.

This workflow allows the team to review:

Seating chart changes apply across all performances within the production, rather than to an individual performance.

Certain seating chart changes may be blocked if they conflict with existing ticket sales. For example, if the updated chart removes a seat that already has a sold ticket, the system will prevent the change from being completed.

If a blocking issue is identified, the CS team will communicate the issue and work with you to determine the necessary next steps.

Depending on the issue, you may need to return to Venue Management and make additional adjustments to your copied seating chart before the update can proceed.

Some changes may generate warnings rather than preventing the update entirely.

These may include:

The CS team will review these warnings as part of the update process and may contact you if additional action is required. For example, if the updated chart includes a section without an associated ticket type, seats in that section won't be available for purchase until the appropriate ticket type is configured.

Important: Never make structural changes directly to a seating chart that's currently attached to a live production. Instead, always create a copy of the chart and make your changes to the copied version.

Once you've saved the updated chart, contact Customer Support to have it applied to your production.

Remember: You make the seating chart changes; our CS team handles updating the live production.

This approach allows you to customize your venue's seating configuration while helping protect existing ticket sales and production data.