The new Seating Charts experience makes it easier to create, organize, and manage your organization's seating charts in one place.

Instead of managing a seating chart only within an individual production, seating charts now live in your organization's Venue Management area. From there, you can create new charts, find existing ones, make copies, and select the right chart when setting up a production.

Navigate to: Venue Management → Seating Charts

Your Seating Charts library displays the charts available to your organization. Each chart includes helpful information such as:

You can search by chart name or filter by venue to quickly find the chart you need.

From the Seating Charts library, select the option to create a new seating chart.

This will open the seating chart builder, where you can design and configure your venue. Be sure to give your chart a name before saving it so it's easy to identify when creating future productions.

Once saved, your new chart becomes part of your organization's Seating Charts library and can be selected for productions.

Need a similar chart without starting from scratch?

You can copy an existing seating chart. The copy becomes its own independent seating chart, so you can make changes without affecting the original chart or productions currently using it:
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This is especially helpful when you need to create a modified version of an existing venue configuration.

When a seating chart is already attached to a live production, you'll see that it's locked.

This protects important seating information associated with your productions and ticket sales.

Some cosmetic updates, such as changing a section's name or color, may still be available. However, structural changes that affect the actual seating configuration are restricted while the chart is in use.

Structural changes include things like:

A seating chart that's currently attached to a production also cannot be deleted.

When creating a Reserved or Hybrid production, you'll now select your seating chart as part of the Venue Details step.

Open the seating chart selector to browse the charts available in your organization's library. Chart details like the venue and capacity make it easier to confirm you're selecting the correct version.

Choose your chart and confirm your selection to apply it to the production.

You can also select a seating chart after the initial production creation process.

From Show Details, edit your Venue Details and select the seating chart you'd like to use.

Once saved, the chart will appear on the production's Seating tab along with its seat map, capacity, and section information. For draft productions, you can change or remove the selected seating chart without going through the live-production chart change process.

Changing a seating chart after a production is live requires additional safeguards because the production may already have ticket sales, holds, pricing, and other information associated with individual seats. For eligible users, the Change Chart workflow provides a controlled way to replace the chart while protecting existing ticket sales.

Before the new chart is applied, you'll see a summary of the proposed changes, including:

The change applies across the production's performances rather than changing the chart for only one performance.

Some changes will be blocked when applying the new chart could conflict with existing ticket sales. For example, you won't be able to complete the change if the new chart would remove a seat that already has a sold ticket.

The system will identify blocking issues so they can be addressed before the chart is changed.

Other situations may generate a warning rather than preventing the change entirely.

You may see a warning when:

Review these warnings carefully before confirming your change. For example, if the new chart contains a section without an associated ticket type, seats in that section won't be available for purchase until the appropriate ticket type is configured.

Important: If you need to substantially modify a seating chart that's attached to a live production, don't edit the original chart directly.

Instead:

This gives you the flexibility to update your venue configuration while protecting existing production and ticketing data.