There are some reasons why you'll want to be familiar with your Show Details page:
it is the hub of all the detailed information about each show.
it is incredibly customizable per show for all of your different event needs.
you can make edits and changes to these section based on your organization's or show's needs.
đWalkthrough
To access the Show Details of your desired show, find the show under the Productions tab and click on Details.
There are many important details about your show that can be found on this page.
Overview
At the top of the page is an Overview section where you can view the Dates for the Production, Presentation type, Status, a link to the show website, and a download link for the QR code.
Download the QR code to print out or add to postcards or flyers to link patrons to your show site.
Event Details
Below the Overview is the Event Details section. This section shows the Event Name, Event Description, and Event type for the Production.
In this section, you can edit the show image, Event Name, Event Description, and Event Type. Click Edit in this section to open the edit view.
Be sure to click Save at the bottom of the section to keep your changes.
Venue Details
In the Venue Details section, you can see the Admission Type (Reserved, General Admission, or Hybrid), Venue, Seating Chart, and Capacities.
Click Edit to update the Venue or General Admission capacity.
Reserved seating capacity is based on the seating chart. Click Save to preserve your changes.
Dates & Times
This section shows the runtime for the performance, which applies to all events, and the timezone for your organization.
Click Edit to make changes to the runtime in the Duration field.
The runtime is set in minutes. Timezone is based on your location set in the Plan and Payment Details page. Performance times will reflect the timezone for your organization.
Ticket Types
In the Ticket Types section, you can manage the Ticket Types across all performances.
On-Sale Details
Next is the On-Sale Details section which shows the On-Sale date and time, any Pre-Sale windows that have been set, and the Sell Until Time.
Click Edit in this section to update On-Sale and General Pre-Sale settings,
Subscriber and Member Pre-Sale settings, and Sell Until Time.
Sell Until Time is an optional field that allows you to set a time for patron ticket sales to end relative to the performance start time. If you have 2pm and 7pm shows and set Sell Until Time to -120, online ticket sales will stop at 12pm and 5pm, respectively, across the entire run.
Click Save to save your changes.
Ticket Fee Details
Important information such as your fee structure and sales tax is located here.
Click Edit to update the Ticket Purchase Limit and Ticket and Fee Tax Rates.
Set a Ticket Purchase Limit to restrict the number of tickets a patron can purchase in one transaction.
You may also set separate tax rates for Tickets and Fees.
You are not required to collect sales tax through On The Stage; however, you may be required to remit and report sales tax for your event.
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Sales tax requirements vary based on your organization's tax status, location, the nature of your event, and other factors. Please be advised that On The Stage does not make legal recommendations regarding taxes. You should consult with a tax advisor regarding specific tax collection, remittance, and reporting obligations for your event. Any changes to this rate after production publish will impact reporting.
Click Save to keep your changes.
Refunds/Exchanges
In the Refunds/Exchanges section, you can view and manage whether Refunds are enabled and include your Exchange Policy.
Click Edit to enable or disable refunds and add or edit the Exchange Policy for your organization.
Provide messaging and contact information for your patrons to understand the process for ticket exchanges and refunds.
Click Save to save your changes.
Ticket Order Messages
In the Ticket Order Messages section, you can review any custom messaging added to Ticket Confirmation emails.
Click Edit to update or add messaging.
You can also manage custom confirmation messaging per show on the Email Settings page.
Click Save to confirm your changes.
Checkout Details
Last on this page is the Checkout Details section where you can view if Donations, Comments/Special Requests, and Will Call are enabled or disabled, view Header Messaging, and if a GL Account is set for the Production.
Click Edit to enable or disable Donations, Comments/Special Requests, and Will Call - this will apply to all events, not just the event you are editing.
And to update messaging shown on the header of the show site or set a GL Account for reporting.
Click Save to preserve your changes.
đ Noteworthy: Some features are locked out when a show is in HOLD mode. To access them you must RESUME your show status.