Gift Cards allow you to sell gift cards and let patrons spend them. Sell gift cards at the Box Office and let patrons buy them online from your show site, org site, or embedded widget.
What Gift Cards does
Sells gift cards at the Box Office (cash or credit card) and online (credit card or express checkout).
Emails the recipient a venue-branded gift email with the card code, right away or on a scheduled date and time.
Takes a gift card as payment at the Box Office and in online checkout, and splits the rest onto another payment when the card falls short.
Gives every sold card its own page: balance, buyer, recipient, delivery status, the full code, and a history of everything that happened to it.
Lets you fix delivery problems from the card's page: resend the gift email, change the recipient's email, re-issue a compromised card, or move a scheduled send.
Shows recipients on their patron profile with a "Gift Card Recipient" tag, a Gift Cards tab, and their balance.
Returns refunds on gift-card-paid orders to the card instead of to a credit card or cash.
Setting up Gift Cards
Before you begin: Gift Cards are available to organizations on the Plus plan using OTS Payments (Express Stripe Connect).
Open the Gift Cards page by clicking Additional Revenue > Gift Cards.
Click the Setup tab to manage the dollar amounts and appearance of your gift card.
Amounts
In the Amounts section, add preset amounts for patrons to choose by clicking the Add amount button.
Type in a whole number value in the Amount input field. You can edit these amounts by clicking the amount input field and typing a whole number value.
You can drag and drop using the three bars on the left side of each value to reorder the amounts and how they will appear for patrons.
Click Remove next to a preset amount to delete it.
You can also choose to allow custom amounts by clicking the toggle for Allow custom amounts.
Enter a minimum and maximum whole number value in the input fields. Patrons will be able to input a number within these two values when purchasing a gift card.
Appearance
You may choose to upload an image or add a description for your gift cards to match your organization’s branding.
Scroll down to the Appearance section.
Click the image upload to add an image.
🎭Noteworthy: We recommend using a square image. If you are having issues uploading an image, try re-sizing and uploading again.
When an image has been added, you can replace the image by clicking the red X and uploading another image.
You may also choose to enter a description to be shown [in places] by filling in the Description text box.
Click Save Changes at the bottom of the page to save. Click Cancel to discard any edits.
Note: Gift cards never expire for US organizations. Only UK organizations see an Expiration setting and expiry dates.