To take action on gift cards that have been sent, scheduled, or bounced, open the Gift Cards page from the left-side menu.

Click Additional Revenue > Gift Cards to open the Gift Cards page.

Click the Gift Cards tab to view the Gift Cards table.

In the Gift Cards table, you can search for any gift card that has been purchased by the last 4 digits of the card code, the Buyer's name, or the Recipient's name using the search box.

The Gift Cards table has four tabs to filter the table view - All, Delivered, Scheduled, and Bounced. These represent the Delivery Status for the gift card.

All will show every purchased gift card for your organization.

Delivered shows gift cards that have been sent to the recipient's email address.

Scheduled shows gift cards that are scheduled to be sent to the recipient at a later date.

Bounced shows gift cards that could not be delivered to the recipient's email address.

Click a row in the table to open the Gift Card details page. Each row shows:

to make it easy to find the right gift card to manage.

On the Gift Card Details page, you can view the Gift Card details, update the recipient email address, resend the gift card email, re-issue a gift card, update scheduled delivery, copy the full gift card code, and view the gift card's history.

To update an email address for a gift card, open the gift card details page, then click Change Recipient Email in the Card Actions section.

You will see a modal pre-filled with the existing email address for the recipient.

Update the email address, then click Save to confirm the update. You will see a confirmation message.

This will update the recipient's email address on the gift card, but will not send a new gift email.

If a patron hasn't received their gift card, you can manage delivery directly from the gift card's details page.

Before resending a gift card email, confirm the recipient's email address is correct and update it using the Change Recipient Email steps above if it is not correct.

To resend a gift card email open the gift card details page and click Resend Gift Email in the Card Actions section.

In the modal, confirm the recipient email address is correct and click Resend.

You will see a confirmation message that the email was sent successfully.

If a gift card code has been shared or compromised, you can generate a replacement.

Open the gift card details page and click Re-issue Card in the Card Actions section.

In the modal, you can add an optional reason for the re-issue then click Re-issue to confirm.

The previous code will immediately become invalid, and a new code will be emailed to the recipient. The gift card's remaining balance and purchase history will remain unchanged.

For gift cards that haven't been sent yet, you can change the delivery date for the gift card email.

Open the gift card details page and click Change Delivery Date in the Card Actions section.

In the modal, set a date and time in the Send Date & Time field.

Once you have set a date and time, the Save button will be active. Click Save.

You will see a confirmation message that the delivery date has been updated.

For gift cards that haven't been sent yet, you can choose to send the email right away.

Open the gift card details page and click Send Now in the Card Actions section.

In the modal, confirm that you would like to send the gift card email immediately by clicking Send Now.

You will see a confirmation message and the gift card delivery status will update to Delivered.

If you need to copy the full gift card code, open the gift card details page and scroll down to the Card Code section below the Gift Card Details section.

Click Copy Code to copy the full gift card code to your clipboard.

On the gift card details page, scroll down to the Card History section below the Card Actions section.

The Card History will show the activity recorded for the gift card, including the purchase date, redemptions, and gift email sends.