User Roles help you control specific areas and functions of your account your users can access. Each role has different levels of access and permissions. For example, an usher who is scanning tickets does not have the ability to view or change settings.
User Roles and Permissions:
A Producer has access to every account function.
A Junior Administrator helps to build and maintain the website.
This role has access to the following functions. They can:Create a new production
Delete websites
Edit websites
View websites
Disable standby mode
Edit the organization (org) website
A Box Office Manager is in charge of financial transactions for a given production and for the organization. This role has access to the following functions. They can:
View website for draft, live, and past productions
View an organization website
Full access to the ticket sales page
Create, edit, and delete discount codes
Create and edit a subscription
View payouts
View and print financial and patron reports
Search Orders
Point of Sale access is for box office staff who will be helping to process ticket orders and check patrons in on the day of your event. This role can be assigned to any volunteers who will help run your box office. This role has access to the following functions. They can access:
The Box Office Portal
The Live Check In List
Ticket Scanning can be added to any of the above user roles. This role has access to the following QR code scanning functions that allows for an easy check in process. Please add one of the above roles in addition to the Ticket Scanning option.
🎭 Noteworthy: If an organization has more than one box office setup - i.e. a university has multiple departments selling tickets that are set up as unique organizations under their parent organization, users can sell/manage box office functions for any/all of them. When adding permissions, select 'Box Office Manager' and 'Create/Switch' Organizations. To add a user to the Create/Switch Organizations, they must be a user in the parent organization.
