We’ve got you covered...even when your WiFi goes out!
On The Stage's Box Office Portal and Live Check In List are optimized for use on a smartphone, tablet, or laptop. If your WiFi connection is spotty, you can still use these features in real time as long as you can get online with one of these devices.
In case of WiFi failure:
Use a smartphone and access these features using your device’s data.
Alternatively, use your smartphone to create a hotspot and connect your other devices to that hotspot.
Access the Box Office Portal and Live Check In List as you normally would and proceed with front of house operations.
If you don’t have access to a smartphone:
Turn off ticket sales two hours before your event to prevent new transactions from occurring online.
Process any ticket sales in cash at the door. Be sure to gather the patrons’ names, email addresses, and phone numbers to enter the sales into the system once a WiFi connection has become available. The Box Office Portal will be accessible until the morning following the performance date.
Print the Check In List and use that hard copy at the door to admit ticket holders.