Did you set aside tickets for a VIP or a patron who wants to pay at the door instead of online? This article will walk you through how to find their reserved order and process payment. You might want to use this feature:
To complete reserved-seat purchases seamlessly on-site, processing orders that were pre-reserved or placed in advance.
To track and confirm reserved tickets efficiently, ensuring no ticket falls through the cracks and reducing no-shows.
To offer flexibility with payment methods, accepting cash or credit for reserved orders at the door.
👟Walkthrough
🎭 Noteworthy: To view an order total due to the patron without taking payment, simply click on Mark Reserved Ticket as Purchased. This will bring up the total amount due for the patron. You do not need to complete the payment process.
When you reserve a ticket and need to take payment, there are two ways to get to the payment screen. Follow either of the steps below.
From the Box Office tab, click on Event Orders.
Find the order by searching with patron name, email, confirmation code, or phone number and click on the red Actions button and then Manage Order.
Next, open the order. You can send a Payment Link or Cancel Reservation.
Once you send the Payment Link, the patron will receive a direct link in their email to pay.
Once the patron clicks Pay For My Tickets, they will get a popup to input credit card information.
🎭 Noteworthy: You can no longer mark a ticket checked in if it is reserved as the buttons are disabled. Once the order is recorded as paid, the buttons are then enabled.
🎓 Recap
From within the Box Office Portal, select your performance date and locate reserved orders under All Orders or Event Orders. Use the Manage Order action to finalize purchases by marking reserved tickets as purchased. Enter the payment details—cash or card—and the portal will process the payment, confirm the order, and update both ticket inventory and payment records in real time.
🚀 Best Practices
Reserve in advance: For high demand shows or large groups, reserve tickets ahead of show day to streamline sales.
Collect customer contact info during purchase for confirmations and follow-up communication.
Secure payments before completion: Always confirm payment (cash or card) before clicking “Mark reserved tickets as purchased.”
Train staff on order management so they know how to locate, manage, and finalize reserved orders without delay.