Did you set aside tickets for a VIP or a patron who wants to pay at the door? This article will walk you through how to find their reserved order and process payment. You might want to use this feature:
To complete reserved-seat purchases seamlessly on-site, processing orders that were pre-reserved or placed in advance.
To track and confirm reserved tickets efficiently, ensuring no ticket falls through the cracks and reducing no-shows.
To offer flexibility with payment methods, accepting cash or credit for reserved orders at the door.
đWalkthrough via Event Orders
When you reserve a ticket and need to take payment, there are two ways to get to the payment screen. Follow either of the steps below.
Click Box Office > Event Orders
On the Event Orders page, find the order by searching with patron first name, last name, email, confirmation code, or phone number. You can also filter by production and event using the dropdowns at the top of the page.
Click Manage in the Actions column for that order in the table to open the Order Details page.
In the Financial Summary section, you can review the order total, Collect Payment, Send Payment Link via Email, or Copy Payment Link to your clipboard
Click Collect Payment to process the payment via the Box Office Portal and complete the order.
Click Send Payment Link to send an email to the patron directly to complete their purchase.
The email address used for the reservation will be pre-filled, but you can edit the email address before clicking Send.
Once you send the Payment Link, the patron will receive a direct link in their email to pay.
The header and footer for this email will come from your Email Settings.
Once the patron clicks the link, they will be directed to a page to input credit card information.
đ Noteworthy: You cannot mark a ticket checked in if it is reserved as the buttons are disabled. Once the order is recorded as paid, the buttons are then enabled.
Click Copy Payment Link to copy the link to your clipboard and paste as needed. You will see a confirmation message that the link was copied to your clipboard.
In the Order Actions section, you can cancel the reservation by clicking Cancel Reservation
You will be prompted to confirm the cancellation and release the tickets for purchase
Click Cancel Reservation to release the tickets.
đWalkthrough via the Box Office
You can also find orders using the All Orders page,
Or in the Orders tab of the Production
See our walkthrough on Searching for Orders for a more detailed step-by-step guide.
Scroll to the Actions column for the order and click the three dot menu.
On the Orders tab of the Production, click Manage to open the Order Details page and use the Financial Summary section to Collect Payment, and email or copy the payment link as described above.
On the All Orders page, the Actions menu will give you these options directly in addition to the Manage option.
Click Manage to open the Order Details page and view the entire order and options
Click Collect Payment to open the Box Office portal and complete the transaction as described above
Click Send Payment Link via Email to open a pop up and enter the patron's email
Click Copy Payment Link to copy the payment link to your clipboard