Skip to main content
All Collections🏷️🎟️💸 Promo Codes
Turning a Presale Code On or Off
Turning a Presale Code On or Off

If you have a presale code, only patrons with the code will be able to access sales. General sales open the day your presale code ends.

Micky Small avatar
Written by Micky Small
Updated this week

The On-Sale date is the date you want tickets to be available for purchase. This also includes Presales.

  • For example: Presales for your performance start January 10th and end January 15th.

    • Sales for the General Public start on January 16th. In order for your tickets to be available for sale, you would set the On-Sale date to January 10th.

    • Only patrons with the Presale code will be able to purchase tickets from January 10th through January 16th.

    • The General Public will be able to purchase tickets beginning on January 16th.

    • Tickets need to be set to the Tickets Onsale position even for a presale code.

  • For a presale code to be activated you must also have set your On Sale Date to the day you would like for the Presale Code to be activated.

👟Walkthrough

  • Go to your Show Details page from your OTS Dashboard.

  • Scroll down the page to 'Onsale Details'.

  • Click on 'General Presale Code' to add or delete your code. You will be asked to enter presale details. When completed, push Save.

When a patron clicks on your site to buy tickets, they will see the following:

The patron enters the code you provide, and they are set to purchase tickets. Once the presale date ends your tickets will be available to the general public for purchase.


🎓 Recap

The article provides instructions on managing presale codes within the On The Stage platform, enabling producers to control early ticket access for select patrons before general sales commence.

🚀 Best Practices

  • Ticket Availability: Ensure tickets are set to the 'Tickets Onsale' position, even during the presale period.

  • Patron Experience: During the presale, patrons will be prompted to enter the provided code to access ticket purchases.

  • General Sales Transition: After the presale end date, no code is required, and all patrons can purchase tickets.

By effectively managing presale codes, you can offer exclusive early access to select audiences, enhancing engagement and optimizing ticket sales.

Did this answer your question?