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Turning a Presale Code On or Off

If you have a presale code, only patrons with the code will be able to access sales. General sales open the day your presale code ends.

Micky Small avatar
Written by Micky Small
Updated over 9 months ago

*Please note:

  • The On-Sale date is the date you want tickets to be available for purchase. This also includes Presales.

  • For example: Presales for your performance start January 10th and end January 15th.

  • Sales for the General Public start on January 16th. In order for your tickets to be available for sale, you would set the On-Sale date to January 10th.

  • Only patrons with the Presale code will be able to purchase tickets from January 10th through January 16th.

  • The General Public will be able to purchase tickets beginning on January 16th.

    Tickets need to be set to the Tickets Onsale position even for a presale code.

  • For a presale code to be activated you must also have set your On Sale Date to the day you would like for the Presale Code to be activated.

  • Go to your Details page from your OTS Dashboard.

  • Scroll down the page to 'Ticketing Details."

  • Click on 'Presale Code' to add or delete your code.

  • Click on 'Presale Code End Date' to add the date when your presale code ends.

  • When a patron clicks on your site to buy tickets, they will see this.

The patron enters the code you provide, and they are set to purchase tickets.

Once the presale date ends your tickets will be available to the general public for purchase.

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