There are a few reasons why you may want to familiarize yourself with the process of changing your show’s status:
Know when to HOLD vs. RESCHEDULE vs. CANCEL: Each option has different implications—for example, putting a show on Hold temporarily pauses ticket sales, unscheduled marketing, and halts payouts, but allows flexibility to later reschedule within 30 days.
Communicate ticket‐holder expectations clearly: Whether you're rescheduling or canceling, you can send custom messaging to patrons. Familiarity helps you tailor those communications for refunds, exchanges, ticket rollover, or donation options.
Manage multi‐performance shows with ease: You can apply status changes to a single performance or multiple events in a run—understanding the process ensures consistency across your series.
Email workflow adjustments during date changes: When rescheduling, automated email timelines on the platform adjust dynamically to ensure patrons receive relevant updates tied to the new show dates.
👟Walk Through
From your main dashboard, click on Show Details next to the show that needs the status change.
Navigate to the Performance List tab.
In the top right corner, click on the down arrow on the More Actions tab. Click on the down arrow next to Change Performance Status.
From here you can choose to Hold, Cancel, Resume, or Reschedule an event.
For each status change, you will be asked to choose individual performances, or all performances. You will also be given the option to email patrons who have tickets for the production for each status option.
Hold Status
Cancel
Resume
Reschedule
Once you update the status of your production, you will get a notification on your dashboard. The production status will also update on your production list.
