There are a few reasons why you might want to know the different show status options:
Choose the best option for your situation — Whether you're dealing with unexpected delays, weather issues, or low ticket sales, knowing the difference between Hold, Reschedule, and Cancel helps you respond appropriately.
Minimize disruptions to your audience and operations — Each status affects ticket availability, patron notifications, and payout timing, so understanding the impact of each helps maintain a smooth experience.
Preserve your show data and revenue — Putting a show on Hold or Rescheduling allows you to retain ticket purchases and patron info, whereas canceling fully removes the show and processes refunds.
Ensure your marketing and messaging stay aligned — Changing a show’s status can pause automated emails and social media posts; choosing the right option keeps your promotional content relevant and timely.
👟Walk Through
Hold vs. | Reschedule vs. | Cancel |
Why hold?
You are unsure if your production will be cancelled or rescheduled. You do NOT have a new date selected for the event. | Why reschedule?
You are sure you will reschedule the event, and already picked the new date. | Why cancel?
You will longer be hosting your event and there is no chance of reschedule.
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What happens if I hold?
| What happens if I reschedule?
| What happens if I cancel?
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What happens to tickets if I hold?
| What happens to tickets if I reschedule?
| What happens to tickets if I cancel?
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When I change the status to "Hold" under show details, you will get the following message:
The Hold status is intended to be a temporary measure to give you time to plan next steps for a performance that is at risk of being canceled. In hold status, online ticket sales are paused, payouts for the series are paused, and any remaining marketing and transaction emails and social media posts are unscheduled. You can contact your ticket buyers for any held performances with custom email messaging. A performance may only remain on hold for 30 days. Do you wish to continue? | When I change the status to "Reschedule" under show details, you will get the following message:
Rescheduling allows you to move your performance(s) to future dates. Your ticket buyers will be contacted with custom email messaging, and any remaining emails and social media posts will be unscheduled. Your series payout will be rescheduled to the week after the final performance. Do you wish to continue? | When I change the status to "Cancel" under show details, you will get the following message:
Canceling your performance will send your ticket buyers custom email messaging (we encourage you to request that orders get marked as donations rather than refunds) and any remaining emails and social media posts will be unscheduled. Do you wish to continue?
Please note: This action cannot be undone! This action may result in charges to your account, see terms for details.
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🎭Noteworthy: If your production has multiple runs, you can apply the status to change to a single event, or as many events in the same production at the same time.
🎓 Recap:
This article explains how to update your show’s status on the On The Stage platform by selecting Hold, Reschedule, or Cancel for a single performance or all performances in a run. Each option affects ticket sales, patron communication, and refunds differently.
🚀 Best Practices:
Use "Hold" for Temporary Pauses: Keeps the event listed while stopping ticket sales.
Reschedule with Clear Communication: Update dates and notify ticket holders promptly.
Cancel Transparently: Offer refunds or exchanges and inform patrons immediately.
Selecting the right status ensures a smooth experience for both your organization and your audience.