Changing My Show Status: Holding vs. Rescheduling vs. Canceling

Hold vs.	Reschedule vs.	Cancel
Why hold? You are unsure if your production will be cancelled or rescheduled. You do NOT have a new date selected for the event.	Why reschedule? You are sure you will reschedule the event, and already picked the new date.	Why cancel? You will longer be hosting your event and there is no chance of reschedule.
What happens if I hold? ticket sales are paused payouts for the events are paused all remaining emails and social posts are unscheduled	What happens if I reschedule? your ticket buyers will be contacted with custom email messaging payouts for the events are rescheduled to the week after the final performance all remaining emails and social posts are unscheduled	What happens if I cancel? your ticket buyers will be contacted with custom email messaging you procced with refunds or converting tickets to donations
What happens to tickets if I hold? You can notify ticket holders of the change and ask them to wait while you determine your next steps before processing refunds.	What happens to tickets if I reschedule? You can let ticket holders know their tickets will automatically rollover into the newly selected ticket dates If they cannot attend the new date, offer an exchange, convert the ticket to a donation or process a ticket refund	What happens to tickets if I cancel? Convert the ticket to a donation or process a ticket refund
When I change the status to "Hold" under show details, you will get the following message: The Hold status is intended to be a temporary measure to give you time to plan next steps for a performance that is at risk of being canceled. In hold status, online ticket sales are paused, payouts for the series are paused, and any remaining marketing and transaction emails and social media posts are unscheduled. You can contact your ticket buyers for any held performances with custom email messaging. A performance may only remain on hold for 30 days. Do you wish to continue?	When I change the status to "Reschedule" under show details, you will get the following message: Rescheduling allows you to move your performance(s) to future dates. Your ticket buyers will be contacted with custom email messaging, and any remaining emails and social media posts will be unscheduled. Your series payout will be rescheduled to the week after the final performance. Do you wish to continue?	When I change the status to "Cancel" under show details, you will get the following message: Canceling your performance will send your ticket buyers custom email messaging (we encourage you to request that orders get marked as donations rather than refunds) and any remaining emails and social media posts will be unscheduled. Do you wish to continue? Please note: This action cannot be undone! This action may result in charges to your account, see terms for details.

🎭Noteworthy: If your production has multiple runs, you can apply the status to change to a single event, or as many events in the same production at the same time.

🎓 Recap:

This article explains how to update your show’s status on the On The Stage platform by selecting Hold, Reschedule, or Cancel for a single performance or all performances in a run. Each option affects ticket sales, patron communication, and refunds differently.

🚀 Best Practices:

Use "Hold" for Temporary Pauses: Keeps the event listed while stopping ticket sales.
Reschedule with Clear Communication: Update dates and notify ticket holders promptly.
Cancel Transparently: Offer refunds or exchanges and inform patrons immediately.

Selecting the right status ensures a smooth experience for both your organization and your audience.

⚡🔗Quick Links: Your Show Status (On-sale, Off-sale, Canceled, Rescheduled/Postponed)

Rescheduling My Show

Canceling My Show

Hold vs.

Reschedule vs.

Cancel