There are a few reasons why you might want to remove your hold status:
You're ready to resume ticket sales and payouts now that any issues or delays have been resolved and your show can move forward as planned.
You’ve confirmed a new date and need to reschedule the performance, allowing patrons to retain their tickets or receive updated information.
You want to reactivate automated marketing, including promo emails and social media posts that were paused while the show was on hold.
You’re finalizing logistics and need full access to performance features like reporting, communications, and updates within the On The Stage platform.
👟Walk Through
Click on the event's Show Details. Click on the Change Status button. It is listed under Performances on the Show Details page.
Once you click on the Change Status button, the following options will appear. Select Resume or Reschedule.
Select Resume if you are still hosting the previously HELD event at the same time.
Click the Reschedule to change the date and time of your previously HELD event.
You will be promoted to input the desired reschedule dates as shown below. Make sure to click "Save" before moving to the next step.
🎓 Recap: Removing the Hold Status
This article explains how to remove the "Hold" status from your show. Head to the Show Details page, select Change Status, and you'll see the options to either Resume (if you're keeping the original date/time) or Reschedule (if you’re updating to new dates). Once you select your option and save, your show returns to active status, either as previously scheduled or with new timing.
🚀 Best Practices
Pick the right next step
Use Resume to simply reactivate ticket sales and payouts for the original show date, or Reschedule if changing the date or time.Update messaging accordingly
If rescheduling, consider sending a notification to patrons explaining the new date/time and any ticket-holding options.Verify marketing flow
After reactivating, check that promotional emails and social posts resume as intended, and revisit other channels to ensure consistency.Confirm performance windows
Double-check that rescheduling doesn’t conflict with venue availability, cast schedules, or other events.Monitor your show post-resume
Track ticket sales, patron inquiries, and performance metrics closely after reactivating to ensure everything’s back on track.