There are a few reasons why you might want to remove your hold status:
You're ready to resume ticket sales and payouts now that any issues or delays have been resolved and your show can move forward as planned.
You’ve confirmed a new date and need to reschedule the performance, allowing patrons to retain their tickets or receive updated information.
You want to reactivate automated marketing, including promo emails and social media posts that were paused while the show was on hold.
You’re finalizing logistics and need full access to performance features like reporting, communications, and updates within the On The Stage platform.
👟Walk Through
Click on the event's Show Details. Click on the More Actions button then Change Performance Status. It is listed under Performances on the Show Details page.
Once you click on the Reschedule button, the following options will appear.
Select the help performance date and select your new event date.
Push Confirm. The date will now be changed on your dashboard.
🎓 Recap: Removing the Hold Status
This article explains how to remove the "Hold" status from your show. Head to the Show Details page, select Change Status, and you'll see the options to either Resume (if you're keeping the original date/time) or Reschedule (if you’re updating to new dates). Once you select your option and save, your show returns to active status, either as previously scheduled or with new timing.