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MANAGING YOUR SHOW SITE ONCE IT'S PUBLISHED
HOLDING, RESCHEDULING, OR CANCELING YOUR SHOW
HOLD STATUS
Removing the Hold Status From Your Performance
Removing the Hold Status From Your Performance

This article will cover the process of reversing a hold placed on a show by the organization.

Micky Small avatar
Written by Micky Small
Updated over a week ago

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Removing the Hold Status From Your Performance

  • Click on the event's Show Details.

  • Click on the Change Status button. It is listed under Performances on the Show Details page.

  • Once you click on the Change Status button, the following options will appear:

  • Previously you clicked the following button to change the status of your show from Live to Hold.

  • Click the Reschedule button pictured below.

  • You will be promoted to input the desired reschedule dates as shown below. Make sure to click "Save" before moving to the next step.

  • Email your ticket buyers to let them know about the change and your refund/exchange policy. Click "Send Email" before exiting the page.

If you have any other questions, don't hesitate to contact your Account Manager or On The Stage Customer Support.

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Holding vs. Reschedule vs. Cancelling
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