Did you set aside tickets for a VIP or a patron who wants to pay at the door instead of online? This article will walk you through how to find their reserved order and process payment.
When you reserve a ticket and need to take payment, there are two ways to get to the payment screen. Follow either of the steps below.
From the Box Office Portal, click on the date of the event you reserved.
Find the order by searching with patron name, email, confirmation code, or phone number and click on the red Actions button, and then Manage Order.
OR
From the event's Dashboard, find the order under the Orders tab and click on the eye icon next to it.
Either option above will bring you to the Order Details Page. Click on Mark Reserved Seats as Purchased.
Next, add credit card information and press the Charge Card button or take cash for the ticket purchase and select the Record Cash Payment button.
The transaction is now complete.
🎭 Noteworthy: You can no longer mark a ticket checked in if it is reserved as the buttons are disabled. Once the order is recorded as paid, the buttons are then enabled.
