Did you set aside tickets for a VIP or a patron who wants to pay at the door instead of online? This article will walk you through how to find their reserved order and process payment.
When you reserve a ticket and need to take payment, there are two ways to get to the payment screen. Follow either of the steps below.
From the Box Office tab, click on Event Orders.
Find the order by searching with patron name, email, confirmation code, or phone number and click on the red Actions button, and then Manage Order.
Next, open the order. You can send a Payment Link, or Cancel Reservation.
Once you send the Payment Link, the patron will receive a direct link in their email to pay.
Once the patron clicks Pay For My Tickets, they will get a popup to input credit card information.
🎭 Noteworthy: You can no longer mark a ticket checked in if it is reserved as the buttons are disabled. Once the order is recorded as paid, the buttons are then enabled.
